The receptionist holds a very unique role within office jobs, because he or she will be the first face representing an organisation to visitors, and employees arriving at work. Without exception receptionists will need to be presentable, personable, calm under pressure and polite at all times. Often companies want their receptionists to have a lively personality and a good, clear speaking voice. Duties include answering inbound phone calls, dealing with general enquiries, managing post, and other secretarial duties. Employers look for people with a relaxed manner, experience of the latest telephony or switchboard systems, and often it will help to have a related diploma or even a degree in business administration.