Collections Advisers x 3 / Customer Service

Collections Advisers x 3 / Customer Service

Solihull, West Midlands – commutable Birmingham, Coventry, Redditch, Royal Lemington Spa

£15,000 - £19,000 gross pa plus commission

Full time (approx 37hpw) and part time positions available

Our client has an exciting opportunity to work for a rapidly expanding collections department in Shirley, Solihull as a Collections Adviser. Both full time and part time positions are available attracting a salary of £15,000 - £19,000 plus commission.

The Collections Adviser will be required to have previous experience within a customer service or targeted environment with passion and drive to succeed. Full training and direct support will be given to all successful candidates, therefore previous collections experience is not essential. This is a fantastic opportunity for individuals looking to change their career and gain experience working within a professional collections team.

Responsibilities as a Collector

The Collections Adviser will proactively contact the existing customers who have fallen behind with their payments across a wide range of products and services, to assist them in arranging a repayment plan. This will also involve liaising with third party insolvency and debt management companies to find a suitable solution to their financial situation. Full training will be provided.

The calls and duties will be varied and often challenging. This will be an interesting role for someone who enjoys working in a varied, target driven and fast paced environment.

Skills and Experience

The ideal candidate will have a positive approach to helping customers with the ability to show empathy and successfully manage difficult conversations. Excellent written and verbal communication skills are essential with the ability to work under your own initiative and prioritise your workload efficiently. You must be able to demonstrate strong negotiation and problem solving skills in order to be successful in this role. By using your communication skills and overcoming objections you will provide a solution that will accommodate both parties.

On offer to the Collections Adviser is full training for this role, all they ask is that you can demonstrate a resilient and positive attitude with the ability to work to various targets and have a strong drive to succeed. This is a target driven role so would appeal to individuals who strive to see their name at the top of the leader board.

In return for your hard work you will receive a competitive salary and eligibility to participate in a performance commission payment of up to £425 per month. To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.

Simply Office Jobs

Collections Advisers x 3 / Customer Service