Simply Office Jobs

Temporary Administrators

Experienced Administrators required for temporary assignments within the Oxford area. The ideal candidates will have strong administration skills, a good knowledge of all MS packages, along with excellent attention to detail. The suitable candidate will be required to start as soon as possible so we are ideally looking for candidates who are available immediately.

Customer Service/Administrator

Out client based in Abingdon are looking for experienced Customer Service Advisors to join a busy team. The ideal candidates will have previous experience within a customer service role have a very professional telephone manner and excellent communications skills both written and verbal. You will be required to deal with customer enquiries via telephone and email, process orders and arrange deliveries. This is a very fast paced environment which is suited to someone who can work well under pressure. The role is full time Monday to Friday 8.30am to 5.30pm and ideal looking for someone to start immediately.

Indexing Administrator

Our client based in Milton Park are looking for suitable candidates who are available immediately for a two week temporary assignment. The successful candidates will be required to have advance knowledge of Excel, a high standard of attention to detail and the ability to work to tight dead lines. You will also be required to work the weekend of the 26th May. This is a full time position and we are only looking at candidates who are available immediately.

Executive Assistant

We currently have a maternity cover contract available for up to 12 months, to work for one of our biggest clients as Executive Assistant.

Our client is a hugely busy and successful global company who offer an excellent working environment.

The role of Executive Assistant will include:
Handling all incoming correspondence and prioritising levels of importance
Arranging and confirming appointments and updating the Director's diary
Collating relevant documentation for meetings and co-ordintaing extensive meeting schedules
Undertaking and ordering hospitality arrangements; tea. coffee and lunch as appropriate
Booking Hotel accommodation and transport as required
Arranging national and international travel
Make decisions within pre-set guidelines
Attend departmental meetings, produce minutes and follow up on actions. Ensure all minutes and agendas are readily available when required.
Travel to attend departmental meetings in other countries (as needed)
Communicate by letter,email and telephone with Directors level, both internally and externally
Maintain and update various files
Check and prepare financial forms for signature
Handle correspondence and telephone calls in Director's absence
Coordinate departmental items i.e office moves etc
Compile and send out newsletters for department staff
Manage the intranet sites for Global Customer Services

Th ideal candidate will have the ability to communicate well at all levels. They will need to have advanced proficiency in email, electronic diary and worldwide web.
Also advanced proficiency with a wide range of packages including: Word Processing- Word, Presentations- PowerPoint, Spreadsheets- Excel, Intranet development site, FrontPage, Outlook, Share Point.

This is a full time fixed term contract- maternity cover- for up to 12 months.

Executive Assistant (FTC Maternity cover for up to 12 months)

Commercial Secretary

Our client is looking for a secretary with a strong legal background in commercial property to support 2 solicitors. You need to be PC literate in MS Office, minimum typing speeds of 65wpm, professional qualities with excellent communication skills

Helpdesk Manager

The position of Helpdesk Manager involves sole responsibility for effectively and efficiently processing all Helpdesk enquiries and coordinating orders with various departments.

It will involve full responsibility for the Helpdesk function, ensuring that the desk is always manned and that enquiries are dealt with promptly.

This is a busy department which handle property services and building work enquiries for managed contracts. The role will involve working quickly and accurately and will involve raising quotations and assisting with tenders for new work using an in house computerised maintenance management system. Full system training will be given so that the Helpdesk Manager can become the 'superuser' of the system.

The Helpdesk Manager will be responsible for ensuring the provision of high quality customer services, having a professional, helpful attitude and excellent communication skills.

Key Result areas:

Acting as the main point of contact for the Helpdesk within the company, coordinating tasks and events as required.
Processing all maintenance repair requests to active targets.
Updating clients and contractors on the progress of tasks.
Maintaining records including collation of statistics as required.
Compliance of all existing systems, procedures and work Practices.
Establishment of excellent interpersonal relationships with clients, suppliers, sub contractors, employees and other outside agencies.

This is a full time permanent role. The normal working hours are 42.5 hours per week, from 8am-5.30pm. Some flexibility is required and hours may need to be changed to cover for absences and to meet the business needs.

Telemarketing Executive

A fantastic opportunity has arisen for a Telemarketing Executive within a vibrant and fast paced service company.
Duties will include;
*Outbound calls to former clients (B2B & Domestic) to find out if they would be interested in receiving a quote for their motor or home insurance.

The successful candidate will be a confident and professional individual with an enthusiastic and bright telephone manner. They will also have previous office based customer service or sales experience.

This role will initially be a 3 month contact, but may turn into a permanent role.
Hours 9am-5pm Monday to Friday.

Senior Service Delivery Manager- Supporter Contact

Senior Service Delivery Manager - Supporter Contact

Circa £39,000 - £43,000 pa

Oxford (minimum 3-4 days with some travel to London and suppliers)
Full-time

Ref: ACC00114

About the role

Are you an experienced and ambitious Customer Service Delivery Manager who can help us beat cancer?

Supporter Services and Operations are responsible for providing supporter contact, payment processing, warehousing and fulfilment services to Cancer Research UK's (CR-UK's) supporters. The Supporter Services and Operations team as a whole is focused on delivering CR-UK's Supporter Service Vision, which is To treat every contact with our supporters as an opportunity to support income generation and build a deeper relationship, based on trust, personal service and the power of our cause'.

We are looking for a Senior Service Delivery Manager - Supporter Contact with a strong customer and supporter focus to lead on the management, delivery and continuous improvement of supporter contact service delivery, covering both internal teams and external suppliers.

About you

Passionate about the cause and customer service, you'll bring your experience of high quality supporter/customer services across multiple teams to manage, develop and motivate individuals, particularly during challenging times. A confident communicator, you'll work with others at a hands-on level whilst providing input at a strategic level, inputting into policy and operating plans. You'll use your strong diplomacy and negotiation skills to manage and negotiate with external suppliers and account manage internal customers. Experience of handling a mass telephone fundraising event would be a distinct advantage.

Essential Criteria:

Focus on the supporter and how you can enhance their experience at each step of the journey
People focused, with a desire to motivate and empower, support and challenge
Proven experience of line managing multi-disciplined teams, working across a range of projects and for multiple customers
Experience of external Account Management, Relationship Management and Contract Management
Good knowledge of processes, technologies and regulatory requirements relevant to supporter contact.

About Cancer Research UK

Cancer Research UK is the world's largest cancer charity dedicated to beating cancer through research. With a total of over £332 million spent on research during the 2010/11 financial year, funding the work of more than 4,000 researchers, doctors and nurses throughout the UK, our groundbreaking work into the prevention, diagnosis and treatment of cancer has saved millions of lives. With over 3,500 staff, we are a large, complex and diverse charity.

How to Apply

All applications should be made via the Cancer Research UK careers website, where you'll need to create a profile before you can submit an application.

Our online application process also involves attaching your CV and Covering letter which should outline your interest in applying for the role and explain how you meet the set criteria.

You can apply for a job by clicking on the Apply Online link at the bottom of this job posting.

Closing date: 14^th May 2012

Acting Customer Services Senior Manager

Our client is a global publishing house who are currently seeking an Acting Customer Services Senior Manager for a full time contract for up to 12 months.

Ideal candidates will have proven mentoring and leadership sills and will have excellent people management skills. They will be able to demonstrate a successful track record in a business where Customer Service is a major priority and will have string project management skills and existing management experience in customer services.

The role will involve providing leadership and direction to a team within a large customer service department, mentoring and coaching managers through operational performance improvement, change management and communication and actively oversee operational management. To provide Senior Management support across the wider Customer Service Department.

Duties to include:

* Management of teams to consistently achieve relevant KPIs.
* Understand & utilise reporting tools to monitor performance, recognise achievement and identify improvement
* Oversee the transition of tasks to suppliers ensuring that documentation, training and initial query management support is in place to support planned completion dates.

* Use workflow forecast to track query reduction and volumes alongside available FTE to ensure sufficient planned capacity to process workload.

Project lead for new business projects.
Work with e-Business Operations.
Identify potential impact on Customer Services in terms of query volumes and if sufficient to need business to fund or systems development resources to provide customer support
Represent department on anticipated project to reduce the number of fulfilment systems use.
Manage the relationship with company supplier for support of a company product, monitoring the quality and productivity of their support and associated changes.

Maximise team performance by encouraging personal development.
Understand and utilise reporting tools to monitor performance , recognise achievement and identify improvement.
Promote and develop effective communication channels at all levels.
Empower managers and team members by ensuring they have the knowledge to take appropriate action.
Monitor progress and performance on an ongoing basis.

Review feedback as received to identify both underlying cause and Customer Service Advisor's response.
Take lead with colleagues and stakeholders to identify and push for quick solutions.
Monitor reports to identify causes for extended turnaround times.

Strategically plan and implement change management stratifies to reflect ongoing business developments.
Develop a positive 'change' culture approach within the department .

This is s a full time contract for up to 12 months.