Simply Office Jobs

Support Services and Properties Manager

Norfolk Wildlife Trust is the county’s largest environmental charity, committed to the protection and enhancement of Norfolk’s wildlife and wild places. The Trust owns a diverse range of properties across Norfolk including the HQ at Bewick House in Norwich, 5 visitor centres, 6 houses, workshops and caring for over 60 nature reserves and other protect sites.

Support Services and Properties Manager
Part-time: 3 days per week
Head Office: Norwich, NR1
Salary in the range of £24,000-£26,000pa pro rata plus 7% pension contribution

Norfolk Wildlife Trust is seeking an individual whose responsibilities will include the maintenance and management of the Trust’s property assets and the management of the Trust’s HQ office services and associated budgets.

The successful candidate will:

Liaise with tenants of Trust properties in a professional manner and deal with issues arising as appropriate;
Manage the Trust’s vehicle fleet ensuring that maintenance and safety requirements are adhered to;
Manage the professional and supportive running of the Trust’s HQ office services including the line management of the Receptionist;
Line manage those staff responsible for the Trust’s IT, Health and Safety and Reception functions.

Closing date for applications is Friday 8 June 2012.

To apply and for further information, you will need to visit our website. CLICK TO APPLY NOW, you will then be taken directly to our website to apply.

Please indicate clearly which post you are applying for and apply promptly as you will be required to send your CV and covering letter in the post to the Trust.

Norfolk Wildlife Trust is registered as The Norfolk Naturalists Trust. Reg. Charity No. 208734

NO AGENCIES PLEASE.

Health & Safety Officer £20k - £28k Pro Rata + Bonus + Bens

Health & Safety / H&S Co-ordinator 20 hours - actual salary - £10k - £14k + Bonus + Benefits

Based: Leicester

The Health & Safety / H&S Co-ordinator will be responsible for developing effective Health, Safety & Environmental standards and procedures, implementing and maintaining effective HSE and safety management processes and systems at all times.

The Health & Safety / H&S Co-ordinator will audit and sustain compliance requirements, improving health and safety practices, COSHH, risk assessments, accident reports, RIDDOR and maintenance of safety related equipment / plant as appropriate. You will prepare and deliver health and safety briefings and provide HSE advice and support to employees / management as required.

Our client, Guidance Navigation Limited, is a leading international supplier of laser and microwave navigation sensors for sophisticated vessel control and guided vehicle systems (AGV). Markets include the United States, Northern Europe, S.E. Asia and South America, primarily for use in the offshore oil & gas exploration and production sector.

The successful candidate will have previous experience of working within an Engineering / Manufacturing / Production environment. You will hold a relevant health and safety qualification (e.g. NEBOSH) with relevant industrial experience in a health and safety role. A track record of health & safety auditing and knowledge of legislation is required. You will demonstrate excellent communication, organisation and planning skills and be fully IT literate.

The company offers a salary in the range of £10 - £14K (dependent on experience) for 20 hours per week at negotiable times. The role benefits from 5% non-contributory pension, 35 days annual leave and bonus. If you wish to be considered for the role of Health & Safety / H&S Co-ordinator, please email a CV in Word format, in confidence, stating current remuneration details and availability quoting reference 1038.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Threepeople provides a vacancy advertising service on behalf of clients.

KEYWORDS: hse coordinator quensh health safety environmental nebosh riddor manufacturing engineering production

Helpdesk Manager

The position of Helpdesk Manager involves sole responsibility for effectively and efficiently processing all Helpdesk enquiries and coordinating orders with various departments.

It will involve full responsibility for the Helpdesk function, ensuring that the desk is always manned and that enquiries are dealt with promptly.

This is a busy department which handle property services and building work enquiries for managed contracts. The role will involve working quickly and accurately and will involve raising quotations and assisting with tenders for new work using an in house computerised maintenance management system. Full system training will be given so that the Helpdesk Manager can become the 'superuser' of the system.

The Helpdesk Manager will be responsible for ensuring the provision of high quality customer services, having a professional, helpful attitude and excellent communication skills.

Key Result areas:

Acting as the main point of contact for the Helpdesk within the company, coordinating tasks and events as required.
Processing all maintenance repair requests to active targets.
Updating clients and contractors on the progress of tasks.
Maintaining records including collation of statistics as required.
Compliance of all existing systems, procedures and work Practices.
Establishment of excellent interpersonal relationships with clients, suppliers, sub contractors, employees and other outside agencies.

This is a full time permanent role. The normal working hours are 42.5 hours per week, from 8am-5.30pm. Some flexibility is required and hours may need to be changed to cover for absences and to meet the business needs.

Acting Customer Services Senior Manager

Our client is a global publishing house who are currently seeking an Acting Customer Services Senior Manager for a full time contract for up to 12 months.

Ideal candidates will have proven mentoring and leadership sills and will have excellent people management skills. They will be able to demonstrate a successful track record in a business where Customer Service is a major priority and will have string project management skills and existing management experience in customer services.

The role will involve providing leadership and direction to a team within a large customer service department, mentoring and coaching managers through operational performance improvement, change management and communication and actively oversee operational management. To provide Senior Management support across the wider Customer Service Department.

Duties to include:

* Management of teams to consistently achieve relevant KPIs.
* Understand & utilise reporting tools to monitor performance, recognise achievement and identify improvement
* Oversee the transition of tasks to suppliers ensuring that documentation, training and initial query management support is in place to support planned completion dates.

* Use workflow forecast to track query reduction and volumes alongside available FTE to ensure sufficient planned capacity to process workload.

Project lead for new business projects.
Work with e-Business Operations.
Identify potential impact on Customer Services in terms of query volumes and if sufficient to need business to fund or systems development resources to provide customer support
Represent department on anticipated project to reduce the number of fulfilment systems use.
Manage the relationship with company supplier for support of a company product, monitoring the quality and productivity of their support and associated changes.

Maximise team performance by encouraging personal development.
Understand and utilise reporting tools to monitor performance , recognise achievement and identify improvement.
Promote and develop effective communication channels at all levels.
Empower managers and team members by ensuring they have the knowledge to take appropriate action.
Monitor progress and performance on an ongoing basis.

Review feedback as received to identify both underlying cause and Customer Service Advisor's response.
Take lead with colleagues and stakeholders to identify and push for quick solutions.
Monitor reports to identify causes for extended turnaround times.

Strategically plan and implement change management stratifies to reflect ongoing business developments.
Develop a positive 'change' culture approach within the department .

This is s a full time contract for up to 12 months.