Customer Advisor / Contact Centre / Inbound / Shared Services (Retail)

Customer Advisor / Contact Centre / Inbound / Shared Services (Retail)

Salford, Manchester – commutable Stretford, Prestwich, Swinton, Eccles

£15,000

Currently seeking Customer Advisors to join a Human Resources Shared Service team within a retail organisation, based in Salford Quays, Manchester. As a Customer Advisor, you will contribute towards the team’s aim to exceed its customer’s expectations consistently by resolving their queries at the first point of contact, whether via email or phone. This role attracts a salary of £15,000.

Acting within the customer service principles the Customer Advisor will resolve any HR service queries providing accurate information and support in a confidential and discreet manner (HR knowledge is not required). Ensuring customer satisfaction through service levels you will proactively develop and maintain positive relationships with internal and external customers. Supporting colleagues with a timely and constructive approach you will contribute to positive working relationships within the team.

In this fast paced environment the Customer Advisor will achieve defined performance management KPI’s along with identifying progress areas for personal development whilst simultaneously improving the service.

The ideal candidate will share a passion for exceptional service and, like them, believe that nothing is too much trouble when it comes to meeting customer and business needs.

This role is ideal for you if you enjoy liaising with customers over the telephone or email, problem solving or have experience in a customer contact centre role and are looking for a customer advisory role with a difference. If this sounds like the career move for you then apply now!

Our client is one of the UK’s leading retailers.

Please note this role will require shift work between the hours of 8am-6pm.

Keywords: Customer Advisor / Contact Centre / Telephony / Inbound / Shared Services / Retail

To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.

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Customer Advisor / Contact Centre / Inbound / Shared Services (Retail)