Customer Service Manager / Service Delivery Manager

Customer Service Manager / Service Delivery Manager

Leeds or Tenbury Wells: Commutable from Bradford, Halifax, Manchester,
Bolton, Wolverhampton, Birmingham, Shrewsbury, Hereford

£40,000 per annum plus fully expensed car and private medical
insurance.

Our client is the largest independent
converter of PET in the UK and has an exciting opportunity for a Customer
Service Manager to join their team in either Leeds or Tenbury Wells offering a
salary of £40,000.

This role as Customer Service Manager develops the organisation’s
understanding of what customers really need, particularly in the area of
deliveries, stock holding, future volumes and product quality.

Reporting to the commercial director, as the
Customer Service Manager you will run the order taking and processing system to
ensure that orders are taken quickly and accurately, acting as a point of
contact for customers who have queries or complaints. The Customer Service
Manager will be leading a small team of internal sales/customer service staff
and a logistics administrator, you will also be working with the sales force to
develop and improve customer forecasting.

The successful candidate will liaise with production, planning and
delivery departments, proposing and negotiating plans for short term and medium
term production to ensure that customers’ needs are met. A key aspect of this
role involves negotiating with customers and production to balance conflicts
between servicing different customers and improving production efficiency.

Our ideal candidate as Customer Service
Manager will have experience in a similar role in a food or packaging supply
chain, and will be able to understand, use and develop business processes and systems. Ideally as the Customer Service Manager you will have used AS400 based systems and
planning systems. With the ability to lead a team of direct reports, you will
be an exceptional communicator with the ability to both influence and
negotiate. Above all, you will be a commercially minded, customer focused
individual who is committed to delivering products and service of the very
highest standard.

This role can either be based in Leeds or
Tenbury Wells, but it is likely to require two days per week on the other site.

To
apply for this exciting opportunity please click on the apply button and
forward your CV to us. On receipt, we will email you our client’s application
form for completion.

Administrator

Administrator
Otley, Leeds, West Yorkshire
£Competitive Salary

We are different because we listen; we listen to what our clients need, to what our candidates want and more importantly we act upon what we hear. We don’t just claim to offer an innovative way to manage recruitment;
we aim high and have been a market leader since 2001. We have won nationally accredited awards with regards to our first-class service and continue to look at ways we can improve.

We have recently been awarded 3 star accreditation by Best Companies; as the highest award possible, this accolade officially recognises networx as one of the “Best Companies to Work For”.

Due to continued expansion, we have an exciting opportunity for a highly organised and confident individual to join our busy Operations Department. Working as part of a small, professional team, you will provide a high level of administrative support to our Account Managers; this will include posting adverts onto various websites, arranging interviews, sourcing candidates and pre-screening telephone calls.

Our ideal candidate will have experience of providing administrative support within a fast paced environment. We require an outstanding communicator, both verbally and in written word, confident in liaising with clients, candidates and internal departments.

Pro-active with a professional approach, you will remain calm under pressure, whilst always being prepared to go the extra mile and exceed expectations. You must be computer literate (Word, Outlook and Internet
Explorer) and highly organised, enabling you to plan and prioritise a varied workload effectively.

We are an established and successful company based in Otley that provides recruitment solutions to an impressive UK client base. This is a really exciting time to join us and become a part of our continuing growth
and success.

Simply Office Jobs

Customer Service Manager / Service Delivery Manager

Administrator