Simply Office Jobs

Customer Service Manager / Service Delivery Manager

Customer Service Manager / Service Delivery Manager

Leeds or Tenbury Wells: Commutable from Bradford, Halifax, Manchester,
Bolton, Wolverhampton, Birmingham, Shrewsbury, Hereford

£40,000 per annum plus fully expensed car and private medical
insurance.

Our client is the largest independent
converter of PET in the UK and has an exciting opportunity for a Customer
Service Manager to join their team in either Leeds or Tenbury Wells offering a
salary of £40,000.

This role as Customer Service Manager develops the organisation’s
understanding of what customers really need, particularly in the area of
deliveries, stock holding, future volumes and product quality.

Reporting to the commercial director, as the
Customer Service Manager you will run the order taking and processing system to
ensure that orders are taken quickly and accurately, acting as a point of
contact for customers who have queries or complaints. The Customer Service
Manager will be leading a small team of internal sales/customer service staff
and a logistics administrator, you will also be working with the sales force to
develop and improve customer forecasting.

The successful candidate will liaise with production, planning and
delivery departments, proposing and negotiating plans for short term and medium
term production to ensure that customers’ needs are met. A key aspect of this
role involves negotiating with customers and production to balance conflicts
between servicing different customers and improving production efficiency.

Our ideal candidate as Customer Service
Manager will have experience in a similar role in a food or packaging supply
chain, and will be able to understand, use and develop business processes and systems. Ideally as the Customer Service Manager you will have used AS400 based systems and
planning systems. With the ability to lead a team of direct reports, you will
be an exceptional communicator with the ability to both influence and
negotiate. Above all, you will be a commercially minded, customer focused
individual who is committed to delivering products and service of the very
highest standard.

This role can either be based in Leeds or
Tenbury Wells, but it is likely to require two days per week on the other site.

To
apply for this exciting opportunity please click on the apply button and
forward your CV to us. On receipt, we will email you our client’s application
form for completion.

Collections Advisers x 3 / Customer Service

Collections Advisers x 3 / Customer Service

Solihull, West Midlands – commutable Birmingham, Coventry, Redditch, Royal Lemington Spa

£15,000 - £19,000 gross pa plus commission

Full time (approx 37hpw) and part time positions available

Our client has an exciting opportunity to work for a rapidly expanding collections department in Shirley, Solihull as a Collections Adviser. Both full time and part time positions are available attracting a salary of £15,000 - £19,000 plus commission.

The Collections Adviser will be required to have previous experience within a customer service or targeted environment with passion and drive to succeed. Full training and direct support will be given to all successful candidates, therefore previous collections experience is not essential. This is a fantastic opportunity for individuals looking to change their career and gain experience working within a professional collections team.

Responsibilities as a Collector

The Collections Adviser will proactively contact the existing customers who have fallen behind with their payments across a wide range of products and services, to assist them in arranging a repayment plan. This will also involve liaising with third party insolvency and debt management companies to find a suitable solution to their financial situation. Full training will be provided.

The calls and duties will be varied and often challenging. This will be an interesting role for someone who enjoys working in a varied, target driven and fast paced environment.

Skills and Experience

The ideal candidate will have a positive approach to helping customers with the ability to show empathy and successfully manage difficult conversations. Excellent written and verbal communication skills are essential with the ability to work under your own initiative and prioritise your workload efficiently. You must be able to demonstrate strong negotiation and problem solving skills in order to be successful in this role. By using your communication skills and overcoming objections you will provide a solution that will accommodate both parties.

On offer to the Collections Adviser is full training for this role, all they ask is that you can demonstrate a resilient and positive attitude with the ability to work to various targets and have a strong drive to succeed. This is a target driven role so would appeal to individuals who strive to see their name at the top of the leader board.

In return for your hard work you will receive a competitive salary and eligibility to participate in a performance commission payment of up to £425 per month. To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.

Authorisation Agent / Customer Service Advisor – French Speaking

Authorisation Agent / Customer Service Advisor – French Speaking

£12,103 per annum - Initial period of 3 months with a view to possibly going permanent (This is 35 hours per week to be fully flexible Sunday – Saturday 5am – 9pm (our client may
consider part time 20 or 25 hours)

Birmingham

Our financial services client has an exciting opportunity for 2 Authorisation Agents to respond to cheque authorisation calls from their clients exclusively located in France and to process data accordingly. Based from their offices in Birmingham, they are offering £12,103 plus bonus.

Utilising your excellent communication skills you will promote a professional and excellent image of the company whilst providing administrative support to the department and dealing with calls from French customers and consumers.

The successful candidate for this role will speak French to a fluent level and have the efficiency to work under pressure. With your responsible attitude you will possess the impeccable interpersonal skills required for this customer based role. You will have the ability to work effectively on your own and also as part of a team. In order to be successful within this role you must have a flexible approach to working hours and ideally possess previous customer service experience. An excellent telephone manner is essential with a good understanding of IT applications including word and excel.

Benefits our client offers:

21 days leave + BH
Pension
Employee Assistance Programme
Life assurance
Additional voluntary benefits

To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.