Simply Office Jobs

Ramp Agent/Baggage Handler - Part-Time - London He

Ramp Agent/Baggage Handler - Part-Time - London Heathrow Airport

Location: London Heathrow Airport

Pay Rate: £7.20 rising to £8.72 per hour after 12 weeks

Please do not call the office please send your cv only. Thank you.

Job Description:

The company

Our client is one of the leading Ground Handling companies that provide Passenger and Baggage services to airlines at London Heathrow Airport and other airports across the globe.

Baggage Handler / Ramp Service Agent Job Description:

Airport baggage handlers are responsible for marshalling aircraft in the gate, loading, unloading and sorting freight and baggage.

Essential Duties and Responsibilities of a Baggage Handler - Ramp Agent:
Responsible for maintaining safety and security of the ramp at all times
Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner
Marshall aircraft on the ramp (includes directing, assisting and parking all arriving, departing and towed aircraft)
Transfer baggage to all airlines
Observe safe ground handling procedures and maintenance of ground handling equipment, including the performance of equipment checks
Comply with all safety procedures and Station Policies
Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and COMAT (continuous lifting, loading/unloading, sorting & transfer of baggage, freight, COMAT)
Service aircraft as needed (aircraft lavatories, portable water, window wash, de-icing and commissary items
Assist in ramp set-up and storage of equipment and baggage
Constant communication with Operations, Flight Crew personnel and other ground personnel
Miscellaneous duties as assigned by Supervisor and Manager

Good hourly rates

Other information
Must have a Full UK Clean Driving licence
Must be able to pass a colour blind Test

Every Candidate will have to provide a 5 year checkable work history and a CRC check.

Applicants who have previously held an Airside Pass will be treated advantageously.

Please do not call the office please send your cv only. Thank you.

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Sales Associate

Do you have a flair for interior design? Maybe you have a Degree in an Art or Design….? If you have a flair for interiors; showcasing luxury, contemporary furniture and lighting then we have the ideal position for you. Our client has a luxurious showroom based in Mayfair, and they’re seeking a polished, professional and personable Sales Associate to join their team. A generous basic salary of £27k with an uncapped bonus (along with other wonderful benefits) should tempt!

Duties:
Presenting a collection of luxury furniture, lighting and accessories to both trade and retail clients
Implementing call programs and strategy to identify new business opportunities.
Maintaining and updating the CRM database
Preparing quotations, invoices and purchase orders.
Reviewing tender packages.
Assisting in organising events.

Essential Qualities:
5 years experience in a sales role, facing clients from the A&D community.
Proven successful sales track record and experience of creating new business opportunities
Very well presented, confident and able to make a great first impression
Excellent verbal and written communication skills.

If you feel you have what it takes for this role, then please submit your CV to dawn@edwardselden.com ASAP!

Lounge Supervisor - London Heathrow Airport

Lounge Supervisor - London Heathrow Airport

Location:London Heathrow Airport

Please do not call the office please send your cv only. Thank you.

Pay Rate: Up to £20,000

Job Description:

The company

Our client is one of the leading Ground Handling companies that provide Passenger and Baggage services to airlines at London Heathrow Airport and other airports across the globe.

Hours:Full time 37.5 hrs a week.

Key Responsibilities:

To lead, motivate and organize the Executive lounge assistants on shift to ensure that airline quality and punctuality standards and performance standards are met.
To review the performance of all agents on shift, to identify areas of improvement, to provide immediate training and to refer for further training where appropriate. To maintain the highest level of effectiveness and professionalism
To organise resources so that agents have all the material and equipment necessary to carry out their designated tasks and to ensure specific customer requirements are met
To liase closely with departmental manager, passengers (as necessary) and with other departments to provide accurate and timely information and to respond sensitively and professionally to problems raised to ensure good relations are maintained.
To ensure the highest standards of health and safety and security are maintained in the jobholder’s area of influence
To undertake additional duties assigned by the departmental manager and Service duty managers.

Administration
Review staff rosters and apply change to ensure coverage
Creating and updating group bookings and advise Lounge accordingly.
Dealing with passenger complaints and lost property.
Recoding lateness, sickness, irregularities, updating roster with shift swap.
Updating charts and sign in sheets on daily basis.
Dealing with stock taking / invoices
Creating weekly passenger / absence report.
Assisting with Uniform

Skills/qualities required:
Good working knowledge of passenger handling and current customer standards
Technical knowledge
Excellent people skills in order to motivate and lead effectively.
Good understanding of the operational set up in the station in order to effectively supervise the team
Experience of teamwork within passenger and commercial customer focused environment.
Adaptable to change and be flexible
Customer services / Administrative experience
A smart appearance

Please do not call the office please send your cv only. Thank you.

Every Candidate will have to provide a 5 year checkable work history and a CRC check.

Applicants who have previously held an Airside Pass will be treated advantageously.

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

German speaking Cust Servs (Telecoms)

A career with our client is more than “just a job" it's an opportunity to grow your career in a company that built the world's first integrated global IP-based network. They are committed to provide all staff with the ability to realise their potential, providing roles that will stretch and broaden their horizons. The role of Global Access Provisioner can provide the successful candidate with the opportunity to further develop skills, experience and professional capabilities which will make a career with our client worthwhile.

Primary Duties and Responsibilities:

• ,Ordering 3rd party acccess using online tools, email and fax order forms.
• ,Proactively monitoring the in house system (Eon) for new orders, and inflight orders.
• ,Regular email and phone contact with all European suppliers for order updates and escalations.
• ,Liaison between all internal customers and all 3rd party access suppliers.
• ,Proactively increase 3rd party product knowledge.

Job Requirements

• ,Computer literate with good MS office knowledge
• ,Excellent command of the German language (written/oral)
• ,Experience of a telecoms environment, but not essential.
• ,Able to perform under pressure and prioritise from a list of requests that are all urgent.
• ,Excellent customer service skills
• ,Able to work unsupervised.

Please send your CV too us ASAP!

Customer Service Representative - London

Customer service representative - London

Position Summary: Responsible for educating and promoting our clients products to a customer base regarding the companies supplementation program as recommended by their health care provider. To provide nutritional product coaching by utilising detailed, in-depth knowledge of the company’s nutritional products and programs, and an outstanding ability to communicate via the telephone. To help and assist in everyday duties in a busy and fast based office environment.

Role Priorities:
Be comfortable in communicating nutritional program guidelines and keeping customers on service for their supplementation as recommended by health care providers.
Health Coach Support: Provide professional, courteous and knowledgeable nutritional product related guidance through both inbound and outbound communication.
Customer Service: By professional, courteous and efficient, telephone, electronic, and interpersonal communication, through both inbound and outbound communication.
Detail oriented; Intense phone and computer documentation
Flexible; Happy to work on everyday office duties if required.

Essential Skills and Experience
A degree in a scientific discipline (not necessarily nutrition)
At least 1-2 years sales/customer service experience
At least 1-2 years healthcare experience working with health professionals and/or patients
Skilled in computer communications and data entry
Must speak clear, proper English. No slang.
Team player : willing to learn, assist and help other team members as required
Time Management: the ability to organize and manage multiple priorities.
Commitment to company values.
Computer proficiency.

Salary
Up to £38,000 plus excellent benefits

We are an employment business and an employment agency as defined within the Conduct of Employment Agencies and Employment Business Regulations 2003.

Senior Service Delivery Manager- Supporter Contact

Senior Service Delivery Manager - Supporter Contact

Circa £39,000 - £43,000 pa

Oxford (minimum 3-4 days with some travel to London and suppliers)
Full-time

Ref: ACC00114

About the role

Are you an experienced and ambitious Customer Service Delivery Manager who can help us beat cancer?

Supporter Services and Operations are responsible for providing supporter contact, payment processing, warehousing and fulfilment services to Cancer Research UK's (CR-UK's) supporters. The Supporter Services and Operations team as a whole is focused on delivering CR-UK's Supporter Service Vision, which is To treat every contact with our supporters as an opportunity to support income generation and build a deeper relationship, based on trust, personal service and the power of our cause'.

We are looking for a Senior Service Delivery Manager - Supporter Contact with a strong customer and supporter focus to lead on the management, delivery and continuous improvement of supporter contact service delivery, covering both internal teams and external suppliers.

About you

Passionate about the cause and customer service, you'll bring your experience of high quality supporter/customer services across multiple teams to manage, develop and motivate individuals, particularly during challenging times. A confident communicator, you'll work with others at a hands-on level whilst providing input at a strategic level, inputting into policy and operating plans. You'll use your strong diplomacy and negotiation skills to manage and negotiate with external suppliers and account manage internal customers. Experience of handling a mass telephone fundraising event would be a distinct advantage.

Essential Criteria:

Focus on the supporter and how you can enhance their experience at each step of the journey
People focused, with a desire to motivate and empower, support and challenge
Proven experience of line managing multi-disciplined teams, working across a range of projects and for multiple customers
Experience of external Account Management, Relationship Management and Contract Management
Good knowledge of processes, technologies and regulatory requirements relevant to supporter contact.

About Cancer Research UK

Cancer Research UK is the world's largest cancer charity dedicated to beating cancer through research. With a total of over £332 million spent on research during the 2010/11 financial year, funding the work of more than 4,000 researchers, doctors and nurses throughout the UK, our groundbreaking work into the prevention, diagnosis and treatment of cancer has saved millions of lives. With over 3,500 staff, we are a large, complex and diverse charity.

How to Apply

All applications should be made via the Cancer Research UK careers website, where you'll need to create a profile before you can submit an application.

Our online application process also involves attaching your CV and Covering letter which should outline your interest in applying for the role and explain how you meet the set criteria.

You can apply for a job by clicking on the Apply Online link at the bottom of this job posting.

Closing date: 14^th May 2012