Simply Office Jobs

Claims Advisor / Accident Advisor / Customer Service Advisor

Claims Advisor
/ Accident Advisor / Customer Service Advisor

Blackpool,
Commutable from Preston, Fleetwood

Salary starting from £12,497 up to £17,155 depending on skills and knowledge

Our client provides industry-leading
services and solutions to the motor insurance sector and are currently
recruiting for several positions including a Claims Advisor and Customer
Service Advisor. Offering a salary up to £17,155 depending on skills, these
positions are available in Blackpool.

Recruiting, developing and retaining
talented staff is vital to our clients success, because an unrivalled level of
professionalism and customer service lies at the heart of their approach to
business. Their team of quality personnel has helped them to build their
excellent reputation.

Within the Accident Advisor role key
responsibilities will include the provision of a high level of customer care at
all times ensuring phone queries are dealt with and targets are met. You will
be required to manage an allocation of referrals from initiation to service
provision maximising hire and sales opportunities whilst providing World Class
customer service. Educated to G.C.S.E level or equivalent, you will be a confident
user of Microsoft packages and be a confident keyboard user. Previous
experience of a call centre environment is desirable but not essential.

Within the Customer Service Advisor
role you would be required to be educated to G.C.S.E level or equivalent, a
confident user of Microsoft packages and a proficient keyboard user. You will
be responsible for managing an allocation of claims whilst providing a high
level of customer care to internal and external customers alike. You must
possess an excellent phone manner, a high level of data entry accuracy and the
ability to deal with complaints in an efficient and professional manner.

Within the Claims Advisor role you
would be required to be educated to G.C.S.E level or equivalent, a confident
user of Microsoft packages and a proficient keyboard user. You must be a
tenacious and driven individual who is able to effectively communicate both
orally and written. Assertive in your approach, you essentially must be a
confident negotiator. With a real drive and motivation you will ensure you are
able to make decisions in line with meeting set targets. The ability to work on
your own initiative as well as part of a team is also essential.

Previous experience of negotiation
and recovery within the motor insurance industry is desirable but not essential

To apply for this
exciting opportunity please click on the apply button and forward your CV to
us. On receipt, we will email you our client’s application form for completion.

Customer Advisor / Contact Centre / Inbound / Shared Services (Retail)

Customer Advisor / Contact Centre / Inbound / Shared Services (Retail)

Salford, Manchester – commutable Stretford, Prestwich, Swinton, Eccles

£15,000

Currently seeking Customer Advisors to join a Human Resources Shared Service team within a retail organisation, based in Salford Quays, Manchester. As a Customer Advisor, you will contribute towards the team’s aim to exceed its customer’s expectations consistently by resolving their queries at the first point of contact, whether via email or phone. This role attracts a salary of £15,000.

Acting within the customer service principles the Customer Advisor will resolve any HR service queries providing accurate information and support in a confidential and discreet manner (HR knowledge is not required). Ensuring customer satisfaction through service levels you will proactively develop and maintain positive relationships with internal and external customers. Supporting colleagues with a timely and constructive approach you will contribute to positive working relationships within the team.

In this fast paced environment the Customer Advisor will achieve defined performance management KPI’s along with identifying progress areas for personal development whilst simultaneously improving the service.

The ideal candidate will share a passion for exceptional service and, like them, believe that nothing is too much trouble when it comes to meeting customer and business needs.

This role is ideal for you if you enjoy liaising with customers over the telephone or email, problem solving or have experience in a customer contact centre role and are looking for a customer advisory role with a difference. If this sounds like the career move for you then apply now!

Our client is one of the UK’s leading retailers.

Please note this role will require shift work between the hours of 8am-6pm.

Keywords: Customer Advisor / Contact Centre / Telephony / Inbound / Shared Services / Retail

To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.

Data Analyst Opportunities (Wet stock, Service Desk, Customer Service, Loss Investigation) BLUD3938

Data Analyst Opportunities (Wet stock, Service Desk, Customer Service, Loss Investigation) BLUD3938
Skelmersdale, Lancashire
Starting salary of £16,500

Formed in 1996, our client is the UK's leading specialist in providing monitoring and management services to the petrol retail industry as well as to other sectors. The company has grown steadily and now employs over 95 office and field based staff in the UK.

Excellent, accurate data analysis and timely action is central to our client’s monitoring and wet stock management systems. With this in mind, they are now looking to recruit additional Data Analysts (Loss Investigation) to join them at their Head Office in Skelmersdale.

Reporting to the Contracts Manager, you will be responsible for providing on the ground, day to day analysis and support to customers; analysing data from a designated number of sites, ensuring any variances flagged up on Exception Reports are investigated and action taken within agreed timescales.

Our client is looking for great all-rounders, capable of delivering excellent customer service, being highly numerate and IT literate, with a passion for problem solving and the confidence to take responsibility for investigations whilst liaising with petrol station owners and major oil company executives. Comprehensive in-house training will be provided. Graduates will also be considered for this role.

So what’s in it for you? Well you would be part of a dynamic company with big plans for global expansion and offering the kind of job security that comes with a successful business. There will be excellent career opportunities, in time, for those candidates with the right drive, motivation and talent for business management. There may also be opportunities to travel to support the company’s international activities, so being fluent in a foreign language may well be an advantage. A full UK driving licence would also be advantageous for this role.

Closing date for applications: 24th May 2012

Assessment day to be held week commencing 28th May 2012 - in the days following the assessment day, successful candidates will be then invited to attend an interview

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

Customer Services Representative / Multi Lingual / Languages (Manufacturing)

Customer Services Representative / Multi Lingual / Languages (Manufacturing)

Circa £24,000 + Excellent Benefits

Darwen, Lancashire – commutable Blackburn, Preston, Bolton, Manchester

An exciting opportunity has arisen for a positive and proactive team player as a Customer Service Representative. The purpose of the role is to provide excellent customer service by working effectively with external customers and internal groups.

Within this varied role, you will manage the customer service activities for a portfolio of designated clients. The ideal candidate will have demonstrable customer service experience in sales and distribution as well as the ability to think through a problem logically and use initiative to identify and deliver improvements in the role. The successful candidate will have good IT skills and a knowledge of SAP SD would be an advantage.

Our client is looking for an outstanding professional who has a strong, service orientated style and can provide the highest levels of customer service at all times. The role entails dealing with a variety of cultures and time zones necessitating excellent communication and interpersonal skills. As a result, fluency (written and spoken) in English PLUS a minimum of two additional languages from Italian, Portuguese, German, Spanish and French is essential.

In return for your hard work they offer an attractive remuneration package which includes an excellent salary, 26 days holiday plus statutory bank holidays, profit related bonus, medical insurance, holiday bonus and defined contribution pension scheme.

Our client is a global leader in the design, development and manufacture of acrylic based products.

To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.