Simply Office Jobs

Lounge Supervisor - London Heathrow Airport

Lounge Supervisor - London Heathrow Airport

Location:London Heathrow Airport

Please do not call the office please send your cv only. Thank you.

Pay Rate: Up to £20,000

Job Description:

The company

Our client is one of the leading Ground Handling companies that provide Passenger and Baggage services to airlines at London Heathrow Airport and other airports across the globe.

Hours:Full time 37.5 hrs a week.

Key Responsibilities:

To lead, motivate and organize the Executive lounge assistants on shift to ensure that airline quality and punctuality standards and performance standards are met.
To review the performance of all agents on shift, to identify areas of improvement, to provide immediate training and to refer for further training where appropriate. To maintain the highest level of effectiveness and professionalism
To organise resources so that agents have all the material and equipment necessary to carry out their designated tasks and to ensure specific customer requirements are met
To liase closely with departmental manager, passengers (as necessary) and with other departments to provide accurate and timely information and to respond sensitively and professionally to problems raised to ensure good relations are maintained.
To ensure the highest standards of health and safety and security are maintained in the jobholder’s area of influence
To undertake additional duties assigned by the departmental manager and Service duty managers.

Administration
Review staff rosters and apply change to ensure coverage
Creating and updating group bookings and advise Lounge accordingly.
Dealing with passenger complaints and lost property.
Recoding lateness, sickness, irregularities, updating roster with shift swap.
Updating charts and sign in sheets on daily basis.
Dealing with stock taking / invoices
Creating weekly passenger / absence report.
Assisting with Uniform

Skills/qualities required:
Good working knowledge of passenger handling and current customer standards
Technical knowledge
Excellent people skills in order to motivate and lead effectively.
Good understanding of the operational set up in the station in order to effectively supervise the team
Experience of teamwork within passenger and commercial customer focused environment.
Adaptable to change and be flexible
Customer services / Administrative experience
A smart appearance

Please do not call the office please send your cv only. Thank you.

Every Candidate will have to provide a 5 year checkable work history and a CRC check.

Applicants who have previously held an Airside Pass will be treated advantageously.

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Customer Advisor / Contact Centre / Inbound / Shared Services (Retail)

Customer Advisor / Contact Centre / Inbound / Shared Services (Retail)

Salford, Manchester – commutable Stretford, Prestwich, Swinton, Eccles

£15,000

Currently seeking Customer Advisors to join a Human Resources Shared Service team within a retail organisation, based in Salford Quays, Manchester. As a Customer Advisor, you will contribute towards the team’s aim to exceed its customer’s expectations consistently by resolving their queries at the first point of contact, whether via email or phone. This role attracts a salary of £15,000.

Acting within the customer service principles the Customer Advisor will resolve any HR service queries providing accurate information and support in a confidential and discreet manner (HR knowledge is not required). Ensuring customer satisfaction through service levels you will proactively develop and maintain positive relationships with internal and external customers. Supporting colleagues with a timely and constructive approach you will contribute to positive working relationships within the team.

In this fast paced environment the Customer Advisor will achieve defined performance management KPI’s along with identifying progress areas for personal development whilst simultaneously improving the service.

The ideal candidate will share a passion for exceptional service and, like them, believe that nothing is too much trouble when it comes to meeting customer and business needs.

This role is ideal for you if you enjoy liaising with customers over the telephone or email, problem solving or have experience in a customer contact centre role and are looking for a customer advisory role with a difference. If this sounds like the career move for you then apply now!

Our client is one of the UK’s leading retailers.

Please note this role will require shift work between the hours of 8am-6pm.

Keywords: Customer Advisor / Contact Centre / Telephony / Inbound / Shared Services / Retail

To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.

German speaking Cust Servs (Telecoms)

A career with our client is more than “just a job" it's an opportunity to grow your career in a company that built the world's first integrated global IP-based network. They are committed to provide all staff with the ability to realise their potential, providing roles that will stretch and broaden their horizons. The role of Global Access Provisioner can provide the successful candidate with the opportunity to further develop skills, experience and professional capabilities which will make a career with our client worthwhile.

Primary Duties and Responsibilities:

• ,Ordering 3rd party acccess using online tools, email and fax order forms.
• ,Proactively monitoring the in house system (Eon) for new orders, and inflight orders.
• ,Regular email and phone contact with all European suppliers for order updates and escalations.
• ,Liaison between all internal customers and all 3rd party access suppliers.
• ,Proactively increase 3rd party product knowledge.

Job Requirements

• ,Computer literate with good MS office knowledge
• ,Excellent command of the German language (written/oral)
• ,Experience of a telecoms environment, but not essential.
• ,Able to perform under pressure and prioritise from a list of requests that are all urgent.
• ,Excellent customer service skills
• ,Able to work unsupervised.

Please send your CV too us ASAP!

Claims Advisor / Accident Advisor / Customer Service Advisor

Claims Advisor
/ Accident Advisor / Customer Service Advisor

Blackpool,
Commutable from Preston, Fleetwood

Salary from
national minimum wage up to £17,155 depending on skills

Our client provides industry-leading
services and solutions to the motor insurance sector and are currently
recruiting for several positions including a Claims Advisor and Customer
Service Advisor. Offering a salary up to £17,155 depending on skills, these
positions are available in Blackpool.

Recruiting, developing and retaining
talented staff is vital to our clients success, because an unrivalled level of
professionalism and customer service lies at the heart of their approach to
business. Their team of quality personnel has helped them to build their
excellent reputation.

Within the Accident Advisor role key
responsibilities will include the provision of a high level of customer care at
all times ensuring phone queries are dealt with and targets are met. You will
be required to manage an allocation of referrals from initiation to service
provision maximising hire and sales opportunities whilst providing World Class
customer service. Educated to G.C.S.E level or equivalent, you will be a confident
user of Microsoft packages and be a confident keyboard user. Previous
experience of a call centre environment is desirable but not essential.

Within the Customer Service Advisor
role you would be required to be educated to G.C.S.E level or equivalent, a
confident user of Microsoft packages and a proficient keyboard user. You will
be responsible for managing an allocation of claims whilst providing a high
level of customer care to internal and external customers alike. You must
possess an excellent phone manner, a high level of data entry accuracy and the
ability to deal with complaints in an efficient and professional manner.

Within the Claims Advisor role you
would be required to be educated to G.C.S.E level or equivalent, a confident
user of Microsoft packages and a proficient keyboard user. You must be a
tenacious and driven individual who is able to effectively communicate both
orally and written. Assertive in your approach, you essentially must be a
confident negotiator. With a real drive and motivation you will ensure you are
able to make decisions in line with meeting set targets. The ability to work on
your own initiative as well as part of a team is also essential.

Previous experience of negotiation
and recovery within the motor insurance industry is desirable but not essential

To apply for this
exciting opportunity please click on the apply button and forward your CV to
us. On receipt, we will email you our client’s application form for completion.

Customer Service Manager / Service Delivery Manager

Customer Service Manager / Service Delivery Manager

Leeds or Tenbury Wells: Commutable from Bradford, Halifax, Manchester,
Bolton, Wolverhampton, Birmingham, Shrewsbury, Hereford

£40,000 per annum plus fully expensed car and private medical
insurance.

Our client is the largest independent
converter of PET in the UK and has an exciting opportunity for a Customer
Service Manager to join their team in either Leeds or Tenbury Wells offering a
salary of £40,000.

This role as Customer Service Manager develops the organisation’s
understanding of what customers really need, particularly in the area of
deliveries, stock holding, future volumes and product quality.

Reporting to the commercial director, as the
Customer Service Manager you will run the order taking and processing system to
ensure that orders are taken quickly and accurately, acting as a point of
contact for customers who have queries or complaints. The Customer Service
Manager will be leading a small team of internal sales/customer service staff
and a logistics administrator, you will also be working with the sales force to
develop and improve customer forecasting.

The successful candidate will liaise with production, planning and
delivery departments, proposing and negotiating plans for short term and medium
term production to ensure that customers’ needs are met. A key aspect of this
role involves negotiating with customers and production to balance conflicts
between servicing different customers and improving production efficiency.

Our ideal candidate as Customer Service
Manager will have experience in a similar role in a food or packaging supply
chain, and will be able to understand, use and develop business processes and systems. Ideally as the Customer Service Manager you will have used AS400 based systems and
planning systems. With the ability to lead a team of direct reports, you will
be an exceptional communicator with the ability to both influence and
negotiate. Above all, you will be a commercially minded, customer focused
individual who is committed to delivering products and service of the very
highest standard.

This role can either be based in Leeds or
Tenbury Wells, but it is likely to require two days per week on the other site.

To
apply for this exciting opportunity please click on the apply button and
forward your CV to us. On receipt, we will email you our client’s application
form for completion.

Customer Service Representative - London

Customer service representative - London

Position Summary: Responsible for educating and promoting our clients products to a customer base regarding the companies supplementation program as recommended by their health care provider. To provide nutritional product coaching by utilising detailed, in-depth knowledge of the company’s nutritional products and programs, and an outstanding ability to communicate via the telephone. To help and assist in everyday duties in a busy and fast based office environment.

Role Priorities:
Be comfortable in communicating nutritional program guidelines and keeping customers on service for their supplementation as recommended by health care providers.
Health Coach Support: Provide professional, courteous and knowledgeable nutritional product related guidance through both inbound and outbound communication.
Customer Service: By professional, courteous and efficient, telephone, electronic, and interpersonal communication, through both inbound and outbound communication.
Detail oriented; Intense phone and computer documentation
Flexible; Happy to work on everyday office duties if required.

Essential Skills and Experience
A degree in a scientific discipline (not necessarily nutrition)
At least 1-2 years sales/customer service experience
At least 1-2 years healthcare experience working with health professionals and/or patients
Skilled in computer communications and data entry
Must speak clear, proper English. No slang.
Team player : willing to learn, assist and help other team members as required
Time Management: the ability to organize and manage multiple priorities.
Commitment to company values.
Computer proficiency.

Salary
Up to £38,000 plus excellent benefits

We are an employment business and an employment agency as defined within the Conduct of Employment Agencies and Employment Business Regulations 2003.

Office Administrator / Administrative Assistant

Office
Administrator / Administrative Assistant

Ilkeston,
Derbyshire; Commutable from Derby, Nottingham, Mansfield

£6.50 - £7.50 per
hour depending on experience

Our
client specialises in the recycling of Metal and Waste products and has an
exciting opportunity for an Office Administrator to join their team based in
Ilkeston with a salary between £6.50 - £7.50 per hour.

The
Office Administrator will mainly be responsible for sorting and checking
tickets to ensure they are ready for invoicing. Within this role as Office Administrator
you will also be entering information into our DVLA system, filing and other
general administration duties. You may also be required to carry out some
customer service based responsibilities for holiday cover and during busy
periods.

The
successful candidate as the Office Administrator will possess excellent
customer service skills and essentially have worked in a similar role
previously. You will have the ability to communicate well and will have excellent
organisational skills with a keen eye for detail. As the Office Administrator you
must be computer literate in Microsoft Office and Excel, and you will also be
required to operate our in house bespoke system for which full training will be
given.

This is a full time
position working a 40 hour week.

Due to the nature
of the role a full UK driving license is essential as is access to your own
transportation.

Collections Advisers x 3 / Customer Service

Collections Advisers x 3 / Customer Service

Solihull, West Midlands – commutable Birmingham, Coventry, Redditch, Royal Lemington Spa

£15,000 - £19,000 gross pa plus commission

Full time (approx 37hpw) and part time positions available

Our client has an exciting opportunity to work for a rapidly expanding collections department in Shirley, Solihull as a Collections Adviser. Both full time and part time positions are available attracting a salary of £15,000 - £19,000 plus commission.

The Collections Adviser will be required to have previous experience within a customer service or targeted environment with passion and drive to succeed. Full training and direct support will be given to all successful candidates, therefore previous collections experience is not essential. This is a fantastic opportunity for individuals looking to change their career and gain experience working within a professional collections team.

Responsibilities as a Collector

The Collections Adviser will proactively contact the existing customers who have fallen behind with their payments across a wide range of products and services, to assist them in arranging a repayment plan. This will also involve liaising with third party insolvency and debt management companies to find a suitable solution to their financial situation. Full training will be provided.

The calls and duties will be varied and often challenging. This will be an interesting role for someone who enjoys working in a varied, target driven and fast paced environment.

Skills and Experience

The ideal candidate will have a positive approach to helping customers with the ability to show empathy and successfully manage difficult conversations. Excellent written and verbal communication skills are essential with the ability to work under your own initiative and prioritise your workload efficiently. You must be able to demonstrate strong negotiation and problem solving skills in order to be successful in this role. By using your communication skills and overcoming objections you will provide a solution that will accommodate both parties.

On offer to the Collections Adviser is full training for this role, all they ask is that you can demonstrate a resilient and positive attitude with the ability to work to various targets and have a strong drive to succeed. This is a target driven role so would appeal to individuals who strive to see their name at the top of the leader board.

In return for your hard work you will receive a competitive salary and eligibility to participate in a performance commission payment of up to £425 per month. To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.

Authorisation Agent / Customer Service Advisor – French Speaking

Authorisation Agent / Customer Service Advisor – French Speaking

£12,103 per annum - Initial period of 3 months with a view to possibly going permanent (This is 35 hours per week to be fully flexible Sunday – Saturday 5am – 9pm (our client may
consider part time 20 or 25 hours)

Birmingham

Our financial services client has an exciting opportunity for 2 Authorisation Agents to respond to cheque authorisation calls from their clients exclusively located in France and to process data accordingly. Based from their offices in Birmingham, they are offering £12,103 plus bonus.

Utilising your excellent communication skills you will promote a professional and excellent image of the company whilst providing administrative support to the department and dealing with calls from French customers and consumers.

The successful candidate for this role will speak French to a fluent level and have the efficiency to work under pressure. With your responsible attitude you will possess the impeccable interpersonal skills required for this customer based role. You will have the ability to work effectively on your own and also as part of a team. In order to be successful within this role you must have a flexible approach to working hours and ideally possess previous customer service experience. An excellent telephone manner is essential with a good understanding of IT applications including word and excel.

Benefits our client offers:

21 days leave + BH
Pension
Employee Assistance Programme
Life assurance
Additional voluntary benefits

To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.

Data Analyst Opportunities (Wet stock, Service Desk, Customer Service, Loss Investigation) BLUD3938

Data Analyst Opportunities (Wet stock, Service Desk, Customer Service, Loss Investigation) BLUD3938
Skelmersdale, Lancashire
Starting salary of £16,500

Formed in 1996, our client is the UK's leading specialist in providing monitoring and management services to the petrol retail industry as well as to other sectors. The company has grown steadily and now employs over 95 office and field based staff in the UK.

Excellent, accurate data analysis and timely action is central to our client’s monitoring and wet stock management systems. With this in mind, they are now looking to recruit additional Data Analysts (Loss Investigation) to join them at their Head Office in Skelmersdale.

Reporting to the Contracts Manager, you will be responsible for providing on the ground, day to day analysis and support to customers; analysing data from a designated number of sites, ensuring any variances flagged up on Exception Reports are investigated and action taken within agreed timescales.

Our client is looking for great all-rounders, capable of delivering excellent customer service, being highly numerate and IT literate, with a passion for problem solving and the confidence to take responsibility for investigations whilst liaising with petrol station owners and major oil company executives. Comprehensive in-house training will be provided. Graduates will also be considered for this role.

So what’s in it for you? Well you would be part of a dynamic company with big plans for global expansion and offering the kind of job security that comes with a successful business. There will be excellent career opportunities, in time, for those candidates with the right drive, motivation and talent for business management. There may also be opportunities to travel to support the company’s international activities, so being fluent in a foreign language may well be an advantage. A full UK driving licence would also be advantageous for this role.

Closing date for applications: 24th May 2012

Assessment day to be held week commencing 28th May 2012 - in the days following the assessment day, successful candidates will be then invited to attend an interview

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.