Collections Advisers x 3 / Customer Service

Collections Advisers x 3 / Customer Service

Solihull, West Midlands – commutable Birmingham, Coventry, Redditch, Royal Lemington Spa

£15,000 - £19,000 gross pa plus commission

Full time (approx 37hpw) and part time positions available

Our client has an exciting opportunity to work for a rapidly expanding collections department in Shirley, Solihull as a Collections Adviser. Both full time and part time positions are available attracting a salary of £15,000 - £19,000 plus commission.

The Collections Adviser will be required to have previous experience within a customer service or targeted environment with passion and drive to succeed. Full training and direct support will be given to all successful candidates, therefore previous collections experience is not essential. This is a fantastic opportunity for individuals looking to change their career and gain experience working within a professional collections team.

Responsibilities as a Collector

The Collections Adviser will proactively contact the existing customers who have fallen behind with their payments across a wide range of products and services, to assist them in arranging a repayment plan. This will also involve liaising with third party insolvency and debt management companies to find a suitable solution to their financial situation. Full training will be provided.

The calls and duties will be varied and often challenging. This will be an interesting role for someone who enjoys working in a varied, target driven and fast paced environment.

Skills and Experience

The ideal candidate will have a positive approach to helping customers with the ability to show empathy and successfully manage difficult conversations. Excellent written and verbal communication skills are essential with the ability to work under your own initiative and prioritise your workload efficiently. You must be able to demonstrate strong negotiation and problem solving skills in order to be successful in this role. By using your communication skills and overcoming objections you will provide a solution that will accommodate both parties.

On offer to the Collections Adviser is full training for this role, all they ask is that you can demonstrate a resilient and positive attitude with the ability to work to various targets and have a strong drive to succeed. This is a target driven role so would appeal to individuals who strive to see their name at the top of the leader board.

In return for your hard work you will receive a competitive salary and eligibility to participate in a performance commission payment of up to £425 per month. To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.

Authorisation Agent / Customer Service Advisor – French Speaking

Authorisation Agent / Customer Service Advisor – French Speaking

£12,103 per annum - Initial period of 3 months with a view to possibly going permanent (This is 35 hours per week to be fully flexible Sunday – Saturday 5am – 9pm (our client may
consider part time 20 or 25 hours)

Birmingham

Our financial services client has an exciting opportunity for 2 Authorisation Agents to respond to cheque authorisation calls from their clients exclusively located in France and to process data accordingly. Based from their offices in Birmingham, they are offering £12,103 plus bonus.

Utilising your excellent communication skills you will promote a professional and excellent image of the company whilst providing administrative support to the department and dealing with calls from French customers and consumers.

The successful candidate for this role will speak French to a fluent level and have the efficiency to work under pressure. With your responsible attitude you will possess the impeccable interpersonal skills required for this customer based role. You will have the ability to work effectively on your own and also as part of a team. In order to be successful within this role you must have a flexible approach to working hours and ideally possess previous customer service experience. An excellent telephone manner is essential with a good understanding of IT applications including word and excel.

Benefits our client offers:

21 days leave + BH
Pension
Employee Assistance Programme
Life assurance
Additional voluntary benefits

To apply for this exciting opportunity please click on the apply button and forward your CV to us. On receipt, we will email you our client’s application form for completion.

Simply Office Jobs

Collections Advisers x 3 / Customer Service

Authorisation Agent / Customer Service Advisor – French Speaking