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5 months ago
Audi
Salary: Negotiable
Location: Glasgow
Job type: Permanent
Contact: Allison Stride
Category: Call Centre Jobs

Weekend Switchboard Operator - Glasgow Audi,

Contract Type: Permanent

Ref. req4343

Market leading employee benefits

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

We are looking for a customer focused Switchboard Operator to join our team at Glasgow Audi, our biggest and busiest Audi Centre. You will be the first point of contact for our customers calling into our business and therefore responsible for ensuring they are given the correct information and / or directed to the most appropriate person

Hours of Work: Saturday 8.30am - 5pm, Sunday 11am - 5pm and ideally some flexibility during the week to cover additional shifts.

What you will need:

  • Exemplary communication and interpersonal skills with a professional telephone manner and experience gained from a telephone-based role would be preferred
  • Computer literate including Microsoft Office is essential
  • Previous administrative experience would be an advantage
  • Friendly, polite and approachable with confidence to deal with any issues
  • Smart personal appearance
  • A proven customer service record and discreet with sensitive information
  • Self-motivated and works independently on own initiative
  • Methodical and organised and shows pride in delivering high quality work
  • Ability to maintain composure while juggling numerous tasks.
  • Confident, positive and proactive attitude
  • This position involves handling a high volume of telephone calls so professional standards, particularly accuracy, must be maintained at all times.

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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