WEEKEND RECEPTIONIST FOR BMW, HAMPSHIRE - Hot Recruitment

Description

Our clients sell some of the most prestigious vehicle brands in the world and this outstanding company require a Weekend Receptionist to provide a professional reception and switchboard service for their superb BMW car dealership in Eastleigh, Hampshire.  

The salary is £7.00 per hour and the hours of work will be:
* WEEK 1 - Saturday 9am to 5.30pm, Sunday 11am to 4pm
* WEEK 2 Saturday 9am to 1pm
* All bank holidays, sickness and holiday cover as required

THE ROLE
* To satisfy customers needs, taking personal responsibility for ensuring the highest level of customer service and satisfaction is provided at all times..
* To ensure that all callers, whether in person or by telephone, are handled promptly, courteously and professionally and are appropriately directed.
*Answering the telephone, ensuring all callers are introduced by name to the appropriate department.
* Ensure all visitors receive instant attention and a warm welcome
 
RESPONSIBILITIES
* To ensure that incoming telephone calls are answered within 5 rings and the caller is passed through to the appropriate department quickly and efficiently.
* Qualifying callers to ensure that they are passed to the correct department/person and are introduced by name.
* Providing maximum coverage at telephone and time spent away from answering the phones is kept to an absolute minimum.
* Ensuring that on all occasions where the telephone cannot be answered by the telephonist that the phone system is immediately put on group.
* Recording all telephone messages on the telephone pads provided, ensuring that the message is promptly passed to all departments.
* Keeping the telephone reception desk and area is kept clean and tidy at all times.
* Notifying the Departmental Manager to inform them of waiting customers.
* Reporting faults with the telephone system to the appropriate company.
* Monitor staff movements i.e. demonstrations, courses, meetings, lunch breaks throughout the day
* Make staff and customer announcements as requested by colleagues and management
* To liaise between Vehicle and Delivery drivers, and Sales including Corporate Sales, taking appropriate registration details etc and place of delivery.
* Receive and distribute all incoming parcels and be responsible for Special/Recorded deliveries and post at the end of the day.
* Arrange flower deliveries on behalf of Sales staff, book taxis as required.
* At end of business day ensuring that all electrical displays, equipment and lights are switched

THE PERSON
* An outstanding telephone manner and be able to operate a very busy modern switchboard.
* Good word processing skills and accuracy when keying information on to a computer.
* Good attention to detail and an ability to multi task, be organised and patient.
* Excellent communication, organisation and interpersonal skills.
* Self motivation and the ability to work with the minimum of supervision.
* A genuine interest in customer satisfaction and own contribution.
* Immaculate professional presentation.
* Ability to communicate effectively with people of all levels.
* A good sense of humour.
 
HOW TO APPLY:   
Please note that in accordance with Hot Recruitment Consultants recruitment and consultancy processes, if you are shortlisted your CV may be sent to the Hiring Manager at our Clients business and by applying for this position you give your consent for us to do so.

Applications will only be considered if we are provided with a full CV detailing your recent work experience in a similar capacity with dates of employment and ensure your contact numbers and residential address details are on your CV.   

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted and incomplete CVs will not be considered.

We look forward to hearing from you!