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11 days ago
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Warranty Administrator (Automotive Aftermarket)


Recruitment Genius
Salary: £20000 - £25000 per annum
Location: Maidstone
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Admin Jobs
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The company operates in the automotive aftermarket, supplying car and truck parts to the industry.

With over 200 staff working across 2 UK sites, they employ people with a range of expertise. They are a family owned business which strongly believes in long-term focus, independence, investment into the workforce, innovation and customer focus.

Their core behavioural values of: teamwork, communication, motivation, versatility and integrity enable a consistent approach across the business in terms of performance evaluation and talent management, supporting a clear career development path for individuals.

Main responsibilities
- Responsible for processing and admin of all warranty claims (car and truck parts), highlighting any safety critical or high cost claims which should be investigation
- Process all warranty claims onto SAP, completed on time and accurately
- Ensure Warranty database is maintained and regularly updated
- Communicate and discuss Warranty rejection reports with confidence to customers
- Highlight any safety critical or high cost warranty claims to the Aftersales Service and investigate as necessary
- Monitor warranty trends
- Correspond to all customers, suppliers and subsidiaries enquiries

Desired skills
- Previous experience in the Automotive Aftermarket or handling car parts is advantageous
- Excellent communication skills - both verbal and written
- Computer skills
- Minimum 5 GCSEs (or equivalent) A*- C
- Attention to detail and accuracy
- Able to communicate and deal with variety of stakeholders

Benefits
- 22 days holiday increasing by 1 day each year to maximum of 25 days holiday, and 8 days bank holiday
- Competitive bonus scheme after successfully passing probationary period
- Good company pension
- Life assurance
- Training and development opportunities

The role is based in Marden, close to Maidstone, Kent. There is Free parking available on site and is easy walking distance from Marden Train Station
The company operates in the automotive aftermarket, supplying car and truck parts to the industry.

With over 200 staff working across 2 UK sites, they employ people with a range of expertise. They are a family owned business which strongly believes in long-term focus, independence, investment into the workforce, innovation and customer focus.

Their core behavioural values of: teamwork, communication, motivation, versatility and integrity enable a consistent approach across the business in terms of performance evaluation and talent management, supporting a clear career development path for individuals.

Main responsibilities
- Responsible for processing and admin of all warranty claims (car and truck parts), highlighting any safety critical or high cost claims which should be investigation
- Process all warranty claims onto SAP, completed on time and accurately
- Ensure Warranty database is maintained and regularly updated
- Communicate and discuss Warranty rejection reports with confidence to customers
- Highlight any safety critical or high cost warranty claims to the Aftersales Service and investigate as necessary
- Monitor warranty trends
- Correspond to all customers, suppliers and subsidiaries enquiries

Desired skills
- Previous experience in the Automotive Aftermarket or handling car parts is advantageous
- Excellent communication skills - both verbal and written
- Computer skills
- Minimum 5 GCSEs (or equivalent) A*- C
- Attention to detail and accuracy
- Able to communicate and deal with variety of stakeholders

Benefits
- 22 days holiday increasing by 1 day each year to maximum of 25 days holiday, and 8 days bank holiday
- Competitive bonus scheme after successfully passing probationary period
- Good company pension
- Life assurance
- Training and development opportunities

The role is based in Marden, close to Maidstone, Kent. There is Free parking available on site and is easy walking distance from Marden Train Station

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