Jaguar Land Rover Volvo Division, Colchester Volvo
Contract Type: Permanent
Excellent earning potential
Market leading employee benefits
There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.
About the role
Working as a Warranty Administrator within our busy Jaguar Land Rover warranty hub you will process warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports. You will also be responsible for general administrative duties for service work.
Examining completed warranty repair orders, preparing claim forms and supporting material
Ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork
Review warranty reporting systems with the line manager to identify improvements where possible.
Administer warranty policy in the best interests of the Ford Centre, manufacturer and customer.
Input of manufacturer's warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule
To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
General administrative duties
Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle
Maintain relationships with other staff members, specialist repairers and manufacturers' representatives
Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
Maintain knowledge on all warranty procedures and documentation
Key Abilities and Skills Required:
Warranty administration experience gained from within a main dealer is advantageous but not essential
Strong administrative experience is essential
Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
Able to meet deadlines without compromising on the quality of work
Excellent interpersonal able to develop productive and cooperative relationships with customers & colleagues, through the use of rapport building techniques & empathy
Able to maintain strong working relationships with colleagues, the client base and the manufacturers
As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage
In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.