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12 months ago
Salary: Negotiable
Location: Chester
Job type: Permanent
Contact: Jayne McKerral
Category: Admin Jobs

Warranty Administrator

Chester Nissan-Renault

Working as a Warranty Administrator within our busy Chester Nissan-Renault service department you will process warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports.

Responsibilities include:

Examining completed warranty repair orders, preparing claim forms and supporting material

Ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork

Input of manufacturer's warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule

To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims

Ensure that all frontline staff completes records correctly when warranty is diagnosed on a vehicle

Maintain relationships with other staff members, specialist repairers and manufacturers' representatives

Maintain knowledge on all warranty procedures and documentation

Support other staff members on all warranty related matters

Key Abilities and Skills Required:

Warranty administration experience gained from within a main dealer is desirable

Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately

A friendly but professional manner and able to demonstrate integrity, discretion and objectivity

Able to meet deadlines without compromising on the quality of work.

Excellent interpersonal able to develop productive and cooperative relationships with customers & colleagues, through the use of rapport building techniques & empathy

Able to maintain strong working relationships with colleagues, the client base and the manufacturers

Experience on ADP Kerridge systems is desirable

Interested? Please send your CV and covering letter to our Recruitment Team at

As a leader within the UK Automotive industry representing over 30 different manufacturers across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. As one of the UK's Top Employers we know our people are our greatest asset and at the heart of our success. We truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive

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