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about 1 month ago
Additional Resources Ltd
Salary: £16000 - £20000 Per Annum
Location: Buckinghamshire
Job type: Permanent
Contact: Daniel
Category: Customer Service Jobs
Training Executive - Haddenham, HP17 Buckinghamshire

Salary: £16k to £20k Depending on Experience + Generous Benefits

Commutable from Thame, Aylesbury, High Wycombe, Tring, Bicester, Abingdon, Oxford, Milton Keynes etc.

The Company:

Our client provides a market-leading software solution that provides financial advisers with access to comprehensive data and functionality regarding financial products, platforms and funds. They are a fast growing and successful brand who are based in Haddenham (near Aylesbury) and are a great place to work with some great Glassdoor reviews!

The Role:

In anticipation of significant growth in user numbers, our client are currently looking for someone to join the Customer Success team as a Training Executive.

Your primary role will be providing customers with telephone based training on their software products.

You'll answer incoming calls, respond to incoming emails and contact customers requiring training support.

You'll also provide cover for the Customer Support Consultants as and when required.

To be considered, you must have previous experience of telephone-based contact with customers - ideally both inbound and outbound calls - plus experience of training other people in new skills.

A high level of IT literacy is also essential.

You don't need to have worked in financial services or software training before, but you need to be a quick learner who's prepared to swiftly develop an in-depth knowledge of how the financial advice market operates in the UK and how software and services support advisers to deliver professional, efficient and compliant advice.

The Package:

In return, they offer an interesting role, supporting a market-leading product, within a flexible and collaborative work environment. This role offers a salary of £16-20k (dependent upon skills and experience), plus a generous benefits package. This is an excellent entry level role for anyone interested in starting a career working in IT and or financial services.

You'll also benefit from all the other great things about working for our client. In particular, they have a commitment to employee wellbeing that includes:

Flexible, collaborative and sociable working environment

5 weeks' holiday (plus the option to buy more)

Very generous pension scheme

Comprehensive package of insurances (including Life, Critical Illness, Medical and Dental)

Employee Assistance Programme

Contributions towards gym/sports club membership - plus fitness classes on site

Social, sporting and charity support activities throughout the year

Free parking, plus showers and a bike shelter to support cycling to work

Free tea/coffee/squash and fruit

Please apply with your CV. Our client requires candidates to complete a short questionnaire as part of the application process. This will be sent back to you once you apply.

Please only apply if you match the criteria outlined.

Candidates must already have full rights to work in the UK. VISA sponsorship is not available.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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