3 months ago
Automotive, Motor Trade Job: Commercial - Motor Parts Telesales Advisor required
Trade Parts Telesales Advisor - Experience within a motor factor or motor trade parts role essential, commercial, HGV.
Hours Monday to Friday 8.00am to 5.00pm
Saturdays (1in 4 on a rota) 8.00am to 1.00pm
Previous parts experience is required and previous knowledge of the ETKA system would be advantageous.
Objective: Accurately identify customer parts requirements
- Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored.
- Remain aware of promotional and Marketing activity.
- Attend training courses to develop job-related knowledge.
- Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued.
- Assist the parts manager in all aspects of stocktaking.
Objective: Process parts orders efficiently
- Ensure all paperwork, documentation and parts requisitions are completed accurately
- Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely.
- Place special orders as necessary AND ENSURE MINIMUM AMOUNT OF RETURNS.
Objective: Ensure the highest level of customer satisfaction
- Satisfy customer requirements by identifying parts accurately
- Answer customer queries regarding parts warranties in a manner that is easily understood
- Receive customers promptly and courteously
- Develop and maintain excellent relationships with customers by meeting and exceeding their expectations
Objective: Contribute to departmental compliance with company policies and industry guidelines
- Ensure the department is kept clean and tidy.
- Ensure the correct recycling of all disposed and damaged items in line with environmental regulations.
- Adhere to all Health and Safety and Company policies and procedures.
- Ensure procedures appertaining to recycling/exchange units are adhered to.
To apply please send your CV to Nicola MacDonald at driven Motor Jobs Nicola@drivenmotorjobs.com 
Please remember to add your home phone number, mobile number,
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