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11 months ago
Driven Motor Jobs
Salary: £20493 - £24500 per annum
Location: East, Norfolk, Norwich
Job type: Permanent
Contact: Maria Willet
Category: Call Centre Jobs, Customer Service Jobs
Automotive, Motor Trade Job: Trade Parts Sales Advisor required in Norwich
Job Role: Trade Parts Sales Advisor
Salary: £20,493 + £4,100 bonus
Term: Full Time, Permanent

Motor Trade Jobs / Automotive Vacancies: Trade Parts Sales Advisor For Main Car Dealer

Our client requires a Parts Advisor to work within their busy trade department

Main purpose of job

- Achieve Monthly Sales Target
- Achieve Monthly / quarterly customer set sales target
- Accurately identify customer parts requirements
- Maximise all opportunities to sell parts and or products
- Maintain parts stock and stock records
- Process parts orders efficiently
- Ensure the highest level of customer satisfaction and relationship development
- Contribute to departmental compliance with company policies and industry guidelines
- Maintain a professional and smart appearance, representing the trade parts in a professional manner at all times

Key tasks and responsibilities  

- Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored
- Remain aware of seasonal requirements and of parts needed and be proactive in supporting sales campaigns with tele-sales activity
- Attend training courses to develop job-related knowledge
- Liaise with Sales Manager to monitor lost sales for inventory control
- Guard against any unauthorised removal of parts stock
- Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued
- Assist the General Manager in all aspects of stocktaking
- Ensure all paperwork, documentation and parts requisitions are completed accurately
- Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely
- Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines
- Source the availability of additional parts from outside the group
- Search for part numbers using the Electronic Parts Catalogue
- Satisfy customer requirements by identifying parts accurately
- Answer customer queries regarding parts warranties in a manner that is easily understood
- Receive customers promptly and courteously
- Develop and maintain excellent relationships with customers by meeting and exceeding their expectations
- Ensure the department is kept clean and tidy
- Ensure the correct recycling of all disposed and damaged items in line with environmental regulations
- Adhere to all Health and Safety and Company policies and procedures
- Ensure Group procedures appertaining to recycling/exchange units are adhered to

- Undertake all other tasks and responsibilities as requested by your Manager

This is a sales based role, the commission structure is excellent.

Submit your up to date CV, ensuring you include all your contact details, including your mobile phone number, postcode and your  

Driven Motor Jobs

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