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8 days ago
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Telecare Operators


Blue Octopus
Salary: £19,193
Location: Stockport
Job type: Permanent
Contact: Blue Octopus
Category: Customer Service Jobs
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Permanent Days

Part time shifts available

 

Do you have experience of working in a telephone based customer service role? Do you have excellent communication skills and are able to empathise with vulnerable customers? If so, then we want to hear from you!

 

Astraline, our in-house call monitoring centre offers customer-led flexible solutions for a variety of services including Telecare, Lone Worker monitoring, Out of Hours call handling and Anti-Social Behaviour.

 

Through effective call handling, the Telecare Operator will deliver an excellent telecare and emergency repairs service to a diverse range of older and vulnerable customers. Demonstrating empathy and appropriate care to our customers, you will respond to and prioritise alarms generated by the Telecare Monitoring System and take appropriate action when dealing with Lone Worker Alarm calls.

 

We have a number of vacancies working on our day shifts (mixture of shifts between 6am to 10pm, 7 days per week), part time hours are available.

About you

 

Those who have experience of working with older / vulnerable people would be highly advantageous, however this is by no means essential. All that we ask is that you can work independently and on own initiative whilst operating as part of a committed team. You’ll need to be able to cope with competing demands, sometimes in stressful conditions and can prioritise tasks effectively, whilst maintaining a positive attitude. Experience of working with a range of Microsoft packages including Outlook, Excel and Word are essential, as is experience of working with databases.

 

About us

 

Johnnie Johnson Housing is a not for profit housing association, housing over 8000 residents across the North West, North East and Yorkshire and Derbyshire. We are dedicated to helping people to live longer, live better and remain as independent as possible for as long as possible, supporting our residents to age well and love where and how they live. Committed to delivering 1000 new homes over the next eight years, as well as continued significant investment in our existing stock, now really is an exciting time to challenge yourself and make a move to a job you love doing day in day out.

 

You’ll be working for an organisation who are determined to provide outstanding homes and services for the people that matter most, our residents. Working together as one, we feel empowered to make changes, challenging each other to be pioneering and delivering outstanding results together.

 

And the benefits of working for us?

 

·         Enhanced holidays, 25 days per annum (excluding statutory holidays) rising to 30 days after 5 years’ service

·         Enhanced 5% employer contribution defined contribution pension

·         Life Insurance, 1 times salary and additional 3 times if in pension scheme

·         Access to a health cash plan

·         Free car parking, on site

·         Free refreshments

·         Employee assistance programme

·         Annual awards and Christmas party

·         Recognition scheme, with both financial and non-financial rewards

·         Opportunities to develop and grow skills and experience

·         Values driven working environment

 

Closing Date: Wednesday 12th February 2020

 

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

 

Permanent Days

Part time shifts available

 

Do you have experience of working in a telephone based customer service role? Do you have excellent communication skills and are able to empathise with vulnerable customers? If so, then we want to hear from you!

 

Astraline, our in-house call monitoring centre offers customer-led flexible solutions for a variety of services including Telecare, Lone Worker monitoring, Out of Hours call handling and Anti-Social Behaviour.

 

Through effective call handling, the Telecare Operator will deliver an excellent telecare and emergency repairs service to a diverse range of older and vulnerable customers. Demonstrating empathy and appropriate care to our customers, you will respond to and prioritise alarms generated by the Telecare Monitoring System and take appropriate action when dealing with Lone Worker Alarm calls.

 

We have a number of vacancies working on our day shifts (mixture of shifts between 6am to 10pm, 7 days per week), part time hours are available.

About you

 

Those who have experience of working with older / vulnerable people would be highly advantageous, however this is by no means essential. All that we ask is that you can work independently and on own initiative whilst operating as part of a committed team. You’ll need to be able to cope with competing demands, sometimes in stressful conditions and can prioritise tasks effectively, whilst maintaining a positive attitude. Experience of working with a range of Microsoft packages including Outlook, Excel and Word are essential, as is experience of working with databases.

 

About us

 

Johnnie Johnson Housing is a not for profit housing association, housing over 8000 residents across the North West, North East and Yorkshire and Derbyshire. We are dedicated to helping people to live longer, live better and remain as independent as possible for as long as possible, supporting our residents to age well and love where and how they live. Committed to delivering 1000 new homes over the next eight years, as well as continued significant investment in our existing stock, now really is an exciting time to challenge yourself and make a move to a job you love doing day in day out.

 

You’ll be working for an organisation who are determined to provide outstanding homes and services for the people that matter most, our residents. Working together as one, we feel empowered to make changes, challenging each other to be pioneering and delivering outstanding results together.

 

And the benefits of working for us?

 

·         Enhanced holidays, 25 days per annum (excluding statutory holidays) rising to 30 days after 5 years’ service

·         Enhanced 5% employer contribution defined contribution pension

·         Life Insurance, 1 times salary and additional 3 times if in pension scheme

·         Access to a health cash plan

·         Free car parking, on site

·         Free refreshments

·         Employee assistance programme

·         Annual awards and Christmas party

·         Recognition scheme, with both financial and non-financial rewards

·         Opportunities to develop and grow skills and experience

·         Values driven working environment

 

Closing Date: Wednesday 12th February 2020

 

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

 


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