Our client is a not-for-profit housing association dedicated to offering quality homes for independent living. Their vision is simple, it is focused on “Living Longer, Living Better”. They want to help their residents age well, live independently and maintain their quality of life for as long as possible.
It’s an exciting time to join them as they move forward towards achieving their aim of becoming the 'Market Maker' in Independent Living. They embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, they empower them to be the very best that they can be. As a result, they can continue to ensure their customers remain at the very heart of everything they do.
Astraline, their in-house call monitoring centre, offers customer-led flexible solutions for a variety of services including Telecare, Lone Worker monitoring, Out of Hours call handling and Anti-Social behaviour.
They are now looking for a Customer Service Advisor to join their Out of Hours Repairs Team on a permanent basis for 30 hours per week.
About the Role…
As Customer Service Advisor, you will deal with calls from tenants in a polite and effective manner; raising repair orders on the relevant IT systems and distributing to the appropriate contractors. You will aim to resolve issues in a timely manner, bringing to the attention of the Contact Centre Supervisor any problems as they arise.
What they are looking for…
Experience of working in a telephone based customer service role is not essential – all that they ask is that you have a friendly yet professional telephone manner and the ability to remain calm and positive whilst under pressure. Able to work independently and on own initiative whilst operating as part of a team, you will be competent in a variety of Microsoft packages and have strong communication skills along with the ability to empathise with vulnerable customers.
Closing Date: 25th December 2018
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email