Permanent, 30 & 35 hours per week
Our client is a not-for-profit housing association dedicated to offering quality homes for independent living. Their vision is simple, it is focused on “Living Longer, Living Better”. They want to help their residents age well, live independently and maintain their quality of life for as long as possible.
It’s an exciting time to join them as they move forward towards achieving their aim of becoming the 'Market Maker' in Independent Living. They embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, they empower them to be the very best that they can be. As a result, they can continue to ensure their customers remain at the very heart of everything they do.
Astraline, their in-house call monitoring centre, offers customer-led flexible solutions for a variety of services including Telecare, Lone Worker monitoring, Out of Hours call handling and Anti-Social behaviour.
Through effective call handling, the Telecare Operator will deliver an excellent telecare and emergency repairs service to a diverse range of older and vulnerable customers. Demonstrating empathy and appropriate care to their customers, you will respond to and prioritise alarms generated by the Telecare Monitoring System and take appropriate action when dealing with Lone Worker Alarm calls.
So if you have experience of working in a telephone based customer service role then they would love to hear from you! All that they ask is that you are highly flexible, able to work a variety of shift patterns and have strong communication skills, giving you the ability to empathise with vulnerable customers.
Able to work independently and on own initiative, you will operate as a committed team member and be able to cope with competing demands. Those who have experience of working with older / vulnerable people are highly desirable but not essential – what’s more important is a positive and enthusiastic attitude and the willingness to learn.
There are a number of reasons why you should join them – they can offer you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, free parking, pension scheme, life assurance, an Employee Assistance Programme, Simplyhealth cash plan and free refreshments!
Closing date: 21st August 2018
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.