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2 months ago
Elevation Recruitment
Salary: £25000 - £30000 per annum
Location: Doncaster
Job type: Permanent
Contact: Kelly Robinson
Category: Admin Jobs
Elevation Business Support are currently supporting an IT Software company based in Doncaster with the recruitment of a Technical Support Analyst.

The successful candidate will work alongside Development, with the following roles and responsibilities:

* Dealing with all inbound technical support requests that are passed in internally from non-technical channels
* Database, audit log and code analysis to identify root causes of issues
* Maintenance of elements of our Azure cloud infrastructure
* Handling highly technical support issues, either resolving directly, or working closely with developers to identify and help implement solutions and fixes

Essential skills:

* Proven track record of working in a technical support environment
* Ability to understand business processes, customer issues and diagnose problems
* Database/SQL skills - queries, table joins, aggregations, data analysis and mining, performing updates
* Broad understanding of internet/cloud technologies
* Strong communication skills and ability to work with both technical and non-technical colleagues

Desirable skills:
* Working knowledge of C#
* Familiarity with Microsoft Azure

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