Technical Key Account Manager
GBP25-27k pa + depending on experience, plus youll benefit from a 10% performance bonus, retail discount scheme, private health cover after 1 years service, contributory stakeholder pension scheme and life cover.
Travel - Yes 5%
As a Technical Key Account Manager, you will be responsible for project managing a major client verification programme covering Business, Social and Environmental criteria to ensure smooth operation and timely and consistent delivery of required outputs. Also, you will support the Supply Chain Assessment & Solutions (SAS) procedures and business activities with the UK SAS Manager, internal team and external clients, whilst managing other allocated key accounts with account managers, technical staff and executing affiliates, and be primarily responsible for accounts focused on SAS activity.
Your role will include building effective relationships with assigned key accounts and maintain close contact with key decision makers; develop business and maximise revenues, ensuring the overall achievement of both growth objectives and individual targets. Youll also capitalise on business development opportunities relating to the expansion of new services with, and the development of existing scope for, both existing and new clients and ensure customer satisfaction.
Youll work closely with local coordination customer service staff and auditors to ensure the implementation of global and local procedures, and maintain accessible, transparent, complete and detailed client information files. Your role will include gathering, analysing and share market intelligence and competitor information to ensure sales teams are kept up to date with industry issues.
You will also deliver reports as required including contract progress and KPI reports, and also report to the nominated internal contacts in a timely fashion all incidents where service performance has been or may have been perceived as substandard to minimise re-occurrence and document a remedial action plan whenever necessary
Previous experience of working in a customer-facing/customer care role.
Experience of working to deadlines and being able to prioritise workload.
Experience of working as part of an effective team.
Experience of working on own initiative to solve problems as they arise.
Knowledge of Corporate Social Responsibility, SA800, social auditing, environmental issues and/or related subjects.
Very strong English language skills with excellent oral and written communication.
Must be able to multi-task and prioritise workload.
Keen eye for detail and focus on accuracy.
Must be IT literate covering the applications of MS Office and at intermediate level in Word and Excel.
Minimum 5 grade A-C, GCSE or equivalent, including Maths and English.
Higher education, A level or equivalent.
Previous experience of project management.
Educated to Degree level.
If you are looking for a role where you can progress your career in an incredibly supportive and professional organisations, please apply now! If you would like to discuss this role confidentially please call Neesha Harji at Collective Recruit
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