Elevation Recruitment Group Business Support is exclusively recruiting for experienced Technical Customer Support Technicians on behalf of an internationally successful manufacturing business, with two key sites located in South Yorkshire.
Based out of Doncaster, the role of Technical Customer Support Technician is to provide technical support and advice to external and internal customers of the business including engineers, sales representatives and distributors.
Duties & Responsibilities Include:
-Answer calls from customers and assist with technical issues -Manage customer complaints, returns and repairs collecting all required information -Assist with testing of new and existing products -Provide product training to internal and external customers -Assist with building of demonstration kits for customers and display boards for use at Trade Shows, Exhibitions or Distribution Outlets -Complete site visits when required to determine issues with problem sites -Promote company training that may benefit customers -Comply with company KPI's with regard to logging of calls and first time fix of problems -Proof read product Instructions and communicate errors and omissions -Take ownership of customer issues reported and see problems through to resolution -Research, diagnose, troubleshoot and identify solutions to resolve customer issues -Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams -Provide prompt and accurate feedback to customers -Ensure proper recording and closure of all issues -Prepare accurate and timely reports -Document knowledge in the form of knowledge base tech notes and articles
Key Skills Required:
-Experience in manufacturing -Excellent verbal and written communication skills when dealing with both internal and external customers -Good computer skills including data entry -Valid UK driving licence
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Administrators to Senior Office Managers throughout Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.