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24 days ago
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Technical Customer Service Assistant


Recruitment Genius
Salary: £22000 - £25000 per annum
Location: Stafford
Job type: Permanent
Contact: Recruitment Genius Ltd
Category: Customer Service Jobs
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An exciting opportunity has arisen within this company for a Service Assistant. They are one of the leading suppliers of sheetmetal and fabrication machinery in the UK. Located in Stafford they are leading industry specialists in the supply, commissioning, service and repair of the very latest machinery technology including CNC press brakes, guillotines, laser cutting machine, plasma cutting machines, folders and bending rolls, as well as servicing the industry with more conventional machinery.

The Service Assistant role includes working closely with the Service Director and completing customer service duties in the service department. This includes handling incoming requests and quoting/processing spare parts enquiries.

Main Responsibilities and Duties
- Monitoring the service email inbox, including quoting for service work.
- Processing spare parts enquiries, including contacting manufacturers for current costs and calculating sales prices.
- Processing of service engineer paperwork and entering into ERP system.
- Proactive selling of service contracts.
- Recording and managing above in ERP/CRM systems.
- Answer incoming phone calls.
- Assistant duties to Director responsible for service.
- Any other reasonable duty as requested by the Company.

Person Specification
- A positive 'can do' attitude.
- Methodical and with an eye for detail.
- Excellent communication skills, both verbal and non-verbal.
- Focused on giving excellent customer service.
- Good computer skills to operate the companies ERP systems.
- Enthusiastic and self-motivated with the ability to work under pressure and as part of a team.
- Technical understanding of how machinery works would be very useful.

Package
- Salary £22,000 - £25,000
- Holiday - 20 days + bank holidays
- Healthcare
- Private pension scheme with employer contribution

*** NO RECRUITMENT AGENCIES ***
An exciting opportunity has arisen within this company for a Service Assistant. They are one of the leading suppliers of sheetmetal and fabrication machinery in the UK. Located in Stafford they are leading industry specialists in the supply, commissioning, service and repair of the very latest machinery technology including CNC press brakes, guillotines, laser cutting machine, plasma cutting machines, folders and bending rolls, as well as servicing the industry with more conventional machinery.

The Service Assistant role includes working closely with the Service Director and completing customer service duties in the service department. This includes handling incoming requests and quoting/processing spare parts enquiries.

Main Responsibilities and Duties
- Monitoring the service email inbox, including quoting for service work.
- Processing spare parts enquiries, including contacting manufacturers for current costs and calculating sales prices.
- Processing of service engineer paperwork and entering into ERP system.
- Proactive selling of service contracts.
- Recording and managing above in ERP/CRM systems.
- Answer incoming phone calls.
- Assistant duties to Director responsible for service.
- Any other reasonable duty as requested by the Company.

Person Specification
- A positive 'can do' attitude.
- Methodical and with an eye for detail.
- Excellent communication skills, both verbal and non-verbal.
- Focused on giving excellent customer service.
- Good computer skills to operate the companies ERP systems.
- Enthusiastic and self-motivated with the ability to work under pressure and as part of a team.
- Technical understanding of how machinery works would be very useful.

Package
- Salary £22,000 - £25,000
- Holiday - 20 days + bank holidays
- Healthcare
- Private pension scheme with employer contribution

*** NO RECRUITMENT AGENCIES ***

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