Would you like to build your career in one of the UK's fastest growing companies? We pride ourselves on delivering award-winning customer service. If you take pride in what you do - come and join us!
About the role
We are proud to announce the introduction of our new level three technical apprenticeship! This will be a blended training and development programme, supported by the world largest technical training provider.
During this apprenticeship, you'll learn a number of technical skills, and work within a role which will allow you to not only troubleshoot effectively, but also build on customer engagement/people skills. You will build brand loyalty by taking ownership of their queries and providing consistently unique customer experiences. You'll speak to around 30 customers a day, providing solutions on our Home Phone, Broadband, Fibre and Mobile products - using some of the newest technologies on the market. This will include:
You don't have to be a total technical guru or have lots of industry experience. You'll learn everything you need, to become part of our award-winning technical team - and our caring, supportive training team will support you to understand how our services and technology works. The key thing is to genuinely enjoy providing excellent customer service; have a real passion and enthusiasm for all things technical; the willingness to learn and most meaningfully a "can-do attitude".
You'll need to be eligible to live and work in the UK.
What we offer
As a FTSE 250 company we offer stability and career progression. Unlike other large companies however, we continue to have a welcoming, family feel. That's probably why lots of the team who joined us from the beginning are still here.
Your starting salary will be £17,000 and you'll receive a £1,500 increase each time you hit once of the three milestones in your programme. You'll earn monthly bonuses too - up to 25% of your salary. You'll also benefit from 25 days holiday (plus bank holidays), free parking, an annual salary review, share options, an additional Christmas Bonus, staff discount, subsidised canteen and much more!
We embrace both diversity and inclusivity. So, we've built a culture where everyone counts - one where you'll feel valued and respected.