Elevation Business Support are currently recruiting for a Complaints Investigator, to join an expanding company whom are based in the Chesterfield area. The role would primarily include providing an excellent level of customer service to their varied customer base along with being responsible for a wide range of administrative duties within the current team.
The main objectives of this role will be to support, development and changes to designated IT systems to meet business expectations on time and within budget. Design, control and adhere to change management procedures when working with business requests and developing all aspects of IT Systems. And work closely with the businesses taking ownership of design and specification for application development or new applications; prioritising changes and communicating project timelines and change request status.
Key Accountabilties: -Create forums and facilitate meetings to obtain clear development specification to match software changes to business strategy -Build detailed specifications for change to enable external partners to quote -Utilise and develop test plans, training plans, communication plans and implementation plans -Manage and adhere to the agreed sign off /approval system for all changes -Complete all month end or regular maintenance on time -Manage all parties to ensure seamless implementation -Coordinate with IT Manager on development and implementation strategy for the software applications within the IT portfolio -Provide cover for other applications during periods of absence and holiday -Communicate clearly with forums and the stakeholders within the business on status of all projects and changes -Work closely with IT Manager on budget and strategy planning for yearly spend and 5-year plan for IT applications -Participate in European change management forums as and when required
Elevation Business Support is a specialist division of Elevation Recruitment focusing on the recruitment of talented Office Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
*Business Support Jobs or Office Support Recruitment