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10 months ago
Mercedes Benz
Salary: £22000 - £25000 per annum
Location: Kent
Job type: Permanent
Contact: Jayne McKerral
Category: Customer Service Jobs

Service Team Manager,

Mercedes-Benz of Maidstone

Contract Type: Permanent

Ref. req2114

Excellent earning potential

Market leading employee benefits

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

We are looking for a Service Team Manager to join our busy Mercedes-Benz dealership in Maidstone. They will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

You will ensure vehicles are completed at the time agreed and giving advice as necessary, manage a small team of technicians ensuring their productivity and respond positively to customer telephone enquiries relating to service and repairs.

You are required to answer customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon. It is important that you check all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval. You will also produce invoices for completed work and explain the content to customers while ensuring service bookings and appointments are managed efficiently.

What we're looking for:

  • Previous experience in a similar role is essential
  • Knowledge of Kerridge/DMS software would be an advantage
  • Can confidently handle conflicting demands
  • Excellent communication skills
  • A flexible attitude; is willing to go extra mile to ensure customer satisfaction
  • Systematic and organised
  • Detail orientated
  • Honest, respectful and diligent
  • Computer literate including Microsoft Office
  • Customer Handling Skills

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017 and 2018.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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