Service Enquiry Specialist,
Audi Retail Support Centre
Contract Type: Permanent
There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.
About the role
Our Retail Support Centre based in Glasgow Audi is leading the way within the automotive industry. This team supports our Aftersales departments across eight Audi Centres whilst providing our customers with a premium, personalised experience every time. You will be managing service-related and general aftersales enquiries on behalf of our Audi Centres as well as booking service and repair appointments, reserving appropriate services for customers and accurately entering booking requirements to our service systems. You will be using multiple contact channels as preferred by customers - phone, email, live chat, SMS - whilst maintaining the high standards of service quality, professionalism and premium service expected by our Group and the Audi brand. You will provide exceptional customer service throughout all customer interactions and identify any additional needs as well as achieving sales through introducing products and services.
You will have previous experience from a sales or customer service role and have a positive energy and passion for providing a great service experience and enthusiasm for the Audi brand. You will have an excellent telephone manner and a drive to exceed customer satisfaction, sales and quality objectives. By representing a prestigious brand, you will have exemplary communication skills (both verbal and written) and demonstrate a thorough approach to work, with a focus on detail and accuracy. This role is within a fast paced contact centre environment so you will be computer literate and are discrete with sensitive and confidential data as well as being a supportive team member.
Knowledge of CDK software and the RTC booking system would be advantageous however not essential.
In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.
As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Please note: We will close vacancies once the required quality or number of applications has been received.