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6 months ago
Interlink Recruitment
Salary: £20000 - £30000 per annum
Location: Liverpool
Job type: Permanent
Contact: Zara Khan
Category: Admin Jobs

Service Desk Analyst

Department - IT Services

Salary: Up To £30k - Permanent


A leading international, full-service law firm are looking for an experienced Service Desk Analyst to join their office in Liverpool.

The firm is looking for someone to provide support to a large user base, supporting users with Microsoft Office 365 and various legal specific applications.

The Desktop Support Analyst will provide troubleshooting services, as well as occasional project support.


  • First point of contact for all hardware and software problems
  • Logging incidents, requests and problems
  • Resolving desktop support problem
  • Strictly adhering to SLA's and ensuring resolutions and appropriate updates are carried out
  • Suggesting ideas for improving service quality and customer satisfaction

Person specifics:

  • 1-3 years' experience working as a Desktop Support/Service Desk Analyst
  • Good experience of working with Windows 10
  • Strong knowledge Microsoft Office 2010 or above (ideally 365)
  • MS Exchange experience
  • iManage or alternative document management system knowledge and advantage
  • Good knowledge of Outlook
  • Understanding of Active Directory
  • Ability to communicate effectively both within the team and with people at all levels across the firm.
  • Excellent call handling and problem-solving skills
  • Able to work well under pressure
  • Law firm or professional services experience an advantage

If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV. If you are starting your job search and your CV isn't quite ready or indeed if this job isn't quite right for you, please contact Zara Khan for a confidential discussion on your career.

You can view more opportunities on the Interlink website. Please note, our advertisements use salary and experience as a guide only. Interlink Recruitment is an equal opportunities employer.

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