POSITION: Service Desk Administrator
SALARY: Salary negotiable, based on experience
HOURS: Permanent, professional role, with the following hours:
40 hours per week, 8am to 5pm, Monday to Friday.
LOCATION: Leeds LS13 3AX
Over three decades, our client has established itself as a premier provider of security products and services across the north of England. The business has grown by staying true to its ethos of building excellent relationships with customers. The company work with organisations large and small, across a range of different industries, providing consultancy advice and delivering hands on support.
Due to continued growth the company is looking for a Service Desk Administrator. This is an excellent career opportunity to join a well-established company.
The company are looking for an enthusiastic individual, with a flexible approach, to provide day to day administrative duties and to be one of the first points of contact, in a busy, fast-paced environment.
You will provide efficient use of the company’s service and installation department resources. You will help to ensure customer satisfaction within the given cost parameters.
To handle and direct customer queries, issues and faults, via email and telephone and to keep customers informed throughout the entire process.
To schedule and issue engineering jobs on to the system, on a daily basis, by taking details from the customer.
To generate and send purchase orders to sub-contractors and suppliers and then check against the delivery notes.
To check, edit and issue completed engineering job sheets to customers, as required.
To create new customer sites and complete all relevant details. To then maintain records throughout and beyond the project.
To liaise with engineers, as required, and to help them work efficiently in the best interests of the company and the customer.
Excellent verbal and written communication skills.
Strong customer service skills.
At least 3 years’ experience in a similar role.
Good teamwork skills.
Advanced IT skills, including Word and Excel.
Have a positive attitude.
Technical knowledge of CCTV, intruder alarms and access control systems is desirable.
The company are an equal opportunities employer. The company are committed not only to their legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.
If you feel you have the relevant skills and experience - please apply now!
In order to apply please send a C.V and covering letter by clicking on the apply button below.
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