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9 months ago
Salary: Negotiable
Location: Chelmsford
Job type: Permanent
Contact: Christina Joyce
Category: Customer Service Jobs

Service Booking Advisor,

Ford Business development Centre, Chelmsford

Contract Type: Permanent

Ref. req3270

Excellent earning potential

Market leading employee benefits

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

Our Ford Business Development Centre in Chelmsford are now seeking highly motivated Service Booking Advisor's to join our team and further contribute to the growth of our business.

The Role:

In this role you will provide support and assistance as part of our Aftersales Team, booking our customers in for services and suggesting suitable aftercare products or services. You will be responding positively to customer telephone enquiries relating to service and repairs and pro-actively contacting existing customers in relation to their vehicles maintenance schedule.

In addition to this you will be constantly developing your knowledge of the motor industry, upselling additional products and services through training courses and ensuring that all bookings and appointments are managed efficiently and meet set manufacturer criteria. Establishing customers drop off and collection requirements or arranging alternative transport where necessary

What we're looking for:

Hospitality or retail background is desirable

Target driven and motivated

Friendly and professional manner with a smart appearance

Excellent customer service and sales skills

Systematic, organised and detail orientated

Honest, respectful and diligent

Should you be successful you will be invited to an assessment day which is being held on the 24th October 2018.

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.

As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017 and 2018.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Please note: We will close vacancies once the required quality or number of applications has been received.

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