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2 months ago
Holdcroft Of Hanley Limited
Salary: O.T.E £22,000
Location: Stoke-on-Trent
Job type: Permanent
Contact: Simon Garner
Category: Customer Service Jobs, Telesales Jobs

TG Holdcrofts are looking for a number of highly motivated Service Booking Advisors to join our busy CRM team in Hanley, Stoke-on-Trent.  You will provide support and assistance as part of our aftersales team, booking customers in for Service & MOT inbound/outbound whilst suggesting suitable aftercare products or services.  You will have the responsibility to meet both franchise and company standards in a booking environment.

Your main duties:

  • Responding positively to customer telephone and email enquiries
  • Contacting customer in relation to up and coming Services and MOT's
  • Upsell additional products
  • Liaising with other Service departments to make sure that customer requirements can be met

We are looking for a target driven and motivated individual with experience in a previous similar role, can handle calls confidently and has a professional but friendly manner.  The successful candidates must be well organised, have excellent IT skills and have excellent customer service and sales skills.

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