Service Advisor (Automotive) - No.1 Global Car Brand
Salary would depend on experience + Benefits Package + Training & Development
++ Experience or No Experience Considered ++
++ Join the North's Leading Car Dealer Group. Full Training given to Automotive industry candidates looking for a change ++
From humble beginnings in 1967, the Group has grown to become one of the biggest and most successful Dealer Groups in the North representing Toyota, Lexus and many other prestige brands across 23 centres in the North West and West Yorkshire
Joining the Group means you will be working for one of the most successful and professional motor retail companies in the North. Service Advisor
The Service Advisor Role:
As a Service Advisor you'll act as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.
Service Advisor Job Duties:
+ Communicates with clients about vehicle problems, and warranty issues
+ Maintains positive relationships with clients to ensure repeat and return customers
+ Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
+ Answers customer questions about services, including when to expect vehicle repairs
+ Displays extensive knowledge about products and services
+ Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
+ Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
+ Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
+ Acts as an advocate for clients when communicating vehicle problems and needs to repair department
+ Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner
+ Processes customer payments
+ Demonstrates extensive knowledge of service department
Service Advisor Skills and Qualifications:
+ Previous Experience in Computer Skills
+ Customer-Facing Skills
+ Strong Communication Skills
+ Sales Experience
+ Enthusiastic Attitude
Normal working hours will be an average of 45 hours per week: Monday to Friday 8:00 am through to 6:00 pm with an hour unpaid break for lunch.
You will also be required to work alternate Saturdays (every other) 8:30am through to 12:30 pm which will be part of the normal working week
You may have worked in the following capacities:
Cars Sales, Automotive Sales, Dealership Front of House, Dealership Reception, Dealership Administration, Automotive Customer Service, Automotive Service Advisor, Customer Service Advisor, Administrator.
Interested? Just Apply Below...
...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.