Glasgow North Land Rover
Contract Type: Permanent
There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.
About the role
An opportunity has opened up for a driven and customer focused individual to join our team at Glasgow Land Rover Maryhill Road as a Service Advisor. The successful candidates will provide a first class customer experience as well as implementing our core values. Here at Land Rover we pride ourselves on our reputation for delivering the highest quality of service to all of our customers, and with ambitious plans for the future; we are looking for people who are passionate, driven and responsible to join our team.
· Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
· Advising on technical queries or issues
· Booking vehicles into the department for work to be carried out
· Informing customers of the progress of their vehicle
· Cross selling customer repairs and parts
· The ideal candidate will have Service Advisor experience from within the Automotive trade
· The ability to work independently in a busy, pressurised environment is essential
· Customer focus, relationship maintenance and communication skills are of paramount importance in this role
· Technical skills and experience are essential
· The successful applicant will be self-motivated, with a proactive approach to customer service