Contract Type: Permanent
There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.
About the role
Hours of work: Monday to Friday 8am - 6pm & Saturday 1 in 2 8.30am - 12.30pm
We pride ourselves on our reputation for delivering the highest quality service to all our customers, and with ambitious plans for the future; we are looking for people who are passionate and positive with the drive to delight our customers by giving them the best possible customer experience.
You will respond positively to customer telephone enquiries relating to service and repairs and ensure the vehicle will be ready at the time agreed and advise the customer as necessary. You will answer customers' questions regarding technical problems, warranties, services and repairs and check all documents for accurate completion.
Liaising with service manager to ensure workshop loading suits diary bookings and produce invoices for completed work and explain the content to customers. In addition to this, you will ensure service bookings and appointments are managed efficiently whilst establishing customers drop off and collection requirements or arranging alternative transport where necessary.
You will have gained experience from within the motor trade in a similar role. Previous experience in working with Kerridge is advantageous and you must be a confident user of computers.
The successful candidate will have administration experience and the ability to work well under pressure, handle conflicting demands and schedule work appropriately.
In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus.
As well as working with a great bunch of people you can also benefit from ongoing development with investment in specific brand and management training and the opportunity of a long term career path with one of the UK's Top Employers 2017.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Please note: We will close vacancies once the required quality or number of applications has been received.