Service Administrator (Customer Service) BLUS67367
Salary £18,500 per annum
Our client currently operates out of four purpose-built decontamination facilities which are fully operational 24/7, 365 days a year. All of their sites have been equipped with the latest technology and track and trace system by utilising T-DOC ®.
Their London facilities service 18 hospitals across 9 Acute Trusts, their Kent facilities service 6 Hospitals across 3 Acute Trusts and 2 Primary Care Trusts and they have significantly expanded their activities through organic growth with employee numbers increasing from 43 staff in 1999, to over 370 staff in 2016 spread across their four facilities.
They currently have an opportunity available for a Service Administrator to join them at their Ruislip facility where you will be the main point of contact for customers regarding service and will provide the Service Team with administration support.
Within the role you will be responsible for the day to day complaints administration including the pre-investigation of complaints when received to determine if they are indeed justified or not, proactively communicating with customers regarding service and providing administration support to the Service & Quality team.
With a good standard of education and proficient IT skills including Microsoft Word, Excel and Databases, candidates will have previous experience in a customer service role and be able to work to deadlines whilst maintaining a high quality of work.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.