SENIOR SERVICE ADVISOR - Responsibility for the Service department customer experience, from initial booking by phone, email or booking system, you will be the contact for the customer for the duration of their visit. You will regularly update and keep them informed of progress throughout ensuring that we deliver on all promises and deadlines.
Must have some Retail Customer service experience.
After 6 months their is a genuine opportunity for promotion to Reception Manager
SENIOR SERVICE ADVISOR -Following the service process to ensure all manufacturers audit standards are adhered to, you will take payments and talk customers through their invoices. With other members of the team, you will maintain the administration of the loan car fleet and ensure all housekeeping and other admin duties are complete. You will be required to deal with general queries and many other ad-hoc duties.
A ‘hands on, customer focused and communicative character who will take complete responsibility for customers vehicles and their concerns. Good negotiation skills, excellent administration skills and a keen eye for detail are required. PC competency with knowledge of the Kerridge system would be an advantage. You will be able to demonstrate a desire to go that “extra mile” to help every customer.