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8 months ago
Annapurna HR Ltd
Salary: Up to £85000.00 per annum + Bonus, Pension, Health
Location: London
Job type: Permanent
Contact: HR Jobs
Category: Banking Jobs

Senior Manager Process Re-Engineering-London- £85K


The role of the Senior Manager, Process Mapping is to support the Director, Process Mapping, in detailing and coordinating the end to end process mapping activities across Commercial Banking in order to establish and embed a framework to identify and facilitate process improvements, enhancing the risk and control environment and delivering material improvements in customer experience and operational efficiency.

This will include researching and mapping to best business practices, collating and analysing process data, developing recommendations and delivering simplified processes that reduce operational risk, and enhance customer satisfaction.

Your responsibilities will include:

  • Ensure that processes are mapped fully end to end, including client touch points, processing (including activities completed by HOST / Products / Functions) and data storage
  • Design, implement and deliver improvement programs or projects to reengineer processes where required, and deliver business performance improvement
  • Drive activities such as data gathering, fact finding, requirements gathering and solution design
  • Ensure strong networks with key stakeholders, enabling the function's ability to execute at pace;
  • Contribute, challenge and advise effectively within the function including internal committees/forums and support the provision of transparent and insightful feedback on programme status;
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Creating a true sense of urgency, pace, high performance and collaboration across CMB and HOST communities while delivering complex change/improvement initiatives
  • Managing a diverse and complex operational risk, control and regulatory environment that is continually altering in scope and focus
  • Be a Subject Matter Expert in process mapping with a comprehensive understanding of CMB internal process and operational risks


The ideal candidate for this role will have the below experience and qualifications:

  • Good knowledge of Commercial bank's business model - i.e. the customer proposition, the channels and operations, and the key financial performance drivers
  • Good knowledge of business change - functionally and operationally
  • Good knowledge of Operational Risk
  • Proven experience of designing and embedding operational process improvements
  • Experience modelling/mapping business processes using a variety of tools and techniques, process design and reengineering
  • A track record of delivering significant change which improves business effectiveness in sustainable ways
  • Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations
  • Built effective networks both internally and externally and created opportunities for others to work collaboratively
  • A successful track record of leading significant and complex business programmes, overcoming challenges to consistently meet/exceed objectives
  • Promoted and led best practice in risk and compliance management in a similar organisation

Senior Manager Process Re-Engineering-London- £85K

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