Here at Fresh Property Group, we are now looking for a Senior Customer Service Assistant to join us at Onyx, our brand new 1025 bed student accommodation scheme in Birmingham.
Keeping exceptional customer service at the forefront of your mind, you will provide a responsive reception service and be the first point of contact for tenants and prospective tenants. Ensuring the reception and management suite is clean and tidy at all times, you will deal with customer enquiries by email, telephone and in person and undertake viewings, giving appropriate advice to potential tenants when required. The Senior Customer Service Assistant will also monitor and chase rent arrears and undertake inspections of the student flats and rooms, assessing condition for any re-charges.
We’re looking for an individual who has previous customer service experience; selling, retaining and maintaining good working relationships. Comfortable working in a high pressurised environment, you will have exceptional administration skills and be a strong communicator who has the ability to liaise with a range of stakeholders through varying means such as orally and in writing. Flexibility in working hours is a must, as is competence in the use of Microsoft Office and social media.
We’re looking for somebody who is willing to learn and develop, has a keen interest in building management and who has confidence to take on a hands on role when dealing with complicated scenarios.
Those who have experience of living or working in student accommodation or who have worked with students in any capacity would be a distinct advantage, however this is not essential.
Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.
Why Join Us?
In return for your hard work and dedication, we can offer a salary of £24,720 per annum and 25 days annual leave plus bank holidays.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.