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10 months ago
Additional Resources Ltd
Salary: £18000 - £23000 Per Annum Competitive
Location: Hertfordshire
Job type: Permanent
Contact: Karen
Category: Admin Jobs
Sales Administrator - Hitchin Hertfordshire

Responsible to: Managing Director
Salary: £18,000 - £23,000 Depending on experience.

Key Words; Sales, Administrator, Customer Service, Sales Support

This is a great opportunity for a dynamic person from an experienced Sales and Customer Service background to join a fast growing wholesale company.
The job combines a Sales and Customer Service role and therefore requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone) and the ability to cope effectively with a heavy workload. The candidate must have a passion for delivering excellence and be extremely self-motivated.
The role requires an enthusiastic, proactive attitude towards new opportunities and challenges.

To deal with customer enquiries (mainly telephone), understand the customers’ requirements, advise the most suitable product for their needs, send out quotes and follow up quotes assertively.
Provide internal Sales Support to Management.
To deal with all administrative work related to the role. High level of administration needs to be completed whilst talking on the telephone. Good attention to detail is essential.
An ability to prioritise and deliver high volumes of work at pace.
Raise orders and email sales orders and sales quotations to customers.
To deal with all telephone enquiries and provide exceptional customer service levels all times.

Job role will be monitored and reviewed against agreed competency model.
This is not a comprehensive or inclusive list and duties may vary from time to time within the general character of the small business environment.

Degree or A levels or equivalent (desirable)
Very good IT skills, specifically Word, Excel, Outlook.
Good attention to detail as high level of administration involved.
Assertive, hungry, focused can do attitude.
Good timekeeping is essential in this position.
Appropriate proven sales and customer service experience (of five years or more).
Confident telephone manner and excellent oral communication skills are key to this role.
Proactive, positive attitude to work.
“Can do” attitude to completion of tasks.
Ability to work effectively within a small team setting.
Enthusiastic and self-motivated.
Empathetic whilst assertive.

Hours of work: 9:00 am to 6 pm (Monday - Friday)
with one hour for lunch.
Holiday entitlement: 4 weeks per year.
Sick pay: Statutory only.
Resignation: One month’s notice required in writing by employee.
Termination: One month’s notice to be given by employer.
Office protocol: Strictly office clothing (no casual attire) and no personal calls or emails during working hours.
Probation: Probationary period before an appointment is confirmed by formal interview by the Managing Director.

Key Words; Sales, Administrator, Customer Service, Sales Support

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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