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5 months ago
Crisis Prevention Institute
Salary: £18,000 per year
Location: North West, Greater Manchester, Altrincham
Job type: Permanent
Contact: Katie Thompson
Category: Sales Administrator Jobs

Role Title: Sales Administrator
Reports To: Sales Manager
Department: Sales & Marketing
Salary: £18,000


Role Purpose:
The Sales Administrator will be primarily responsible for communicating with existing customers to process orders, confirm course attendance, chase payments and ensure smooth pre and post course administration of onsite training events

Key Accountabilities & Key Activities

  1. Customer care - Processing resource orders received either by phone or email, ensuring accuracy of billing and shipping information
    Process conference bookings received via email
    Offers and maintains helpful and professional approach when dealing with client enquiries and requests
    Provide exemplary customer service and administration at all times.

  2. Service delivery - Provide information in a timely manner to training delivery with regards to the operational requirements of on-site programmes
    Ensures accuracy of information from customers to ensure billing can be done in an efficient and timely manner

  3. Planning - Make pre-course calls to individuals booked onto open programmes to ensure attendance and that they have all the information they need

  4. Team work - Provides support to the sales team and maintains consistent communication on programme related administration

  5. Communication - Update Finance department with ‘open-programme’ payments as and when needed

  6. Commercial awareness - Has a good, practical understanding of purchase order systems as used by customers

Key Contacts (External and Internal)

The Sales Administrator will report directly to the Sales Manager, and will maintain direct interaction with all other staff in the UK offices in order to ensure the successful management of existing customer requirements. The Sales Administrator will also have regular contact via telephone, letter and email with existing customers.

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