Role Title: Sales Administrator – Fixed term contract
Reports To: Sales Manager
Department: Sales & Marketing
The Sales Administrator will be primarily responsible for communicating with existing customers to process orders, confirm course attendance, chase payments and ensure smooth pre and post course administration of onsite training events
Key Accountabilities and Key Activities -
Key Contacts (External and Internal)
The Sales Administrator will report directly to the Sales Manager, and will maintain direct interaction with all other staff in the UK offices in order to ensure the successful management of existing customer requirements. The Sales Administrator will also have regular contact via telephone, letter and email with existing customers.
Essential role related knowledge, skills, qualifications and experience at selection
Requires good standard of education, and practical experience working in a customer focussed environment with a strong customer service and administrative emphasis. Good working knowledge of standard office equipment, including Microsoft Office, is essential. Experience with a Customer Relationship Management (“CRM”) database is preferable. The job holder must possess excellent administrative and customer service skills and the ability to interact with all levels of the organisation. The job holder must have excellent written and verbal skills and the ability to handle multiple priorities. Strict attention to detail is imperative.