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29 days ago
Crisis Prevention Institute
Salary: £18k per year
Location: Manchester
Job type: Permanent
Contact: Katie Thompson
Category: Admin Jobs

Role Title: Sales Administrator – Fixed term contract

Reports To: Sales Manager

Department: Sales & Marketing

Role Purpose: 

The Sales Administrator will be primarily responsible for communicating with existing customers to process orders, confirm course attendance, chase payments and ensure smooth pre and post course administration of onsite training events

Key Accountabilities and Key Activities - 

Customer care

  • Processing resource orders received either by phone or email, ensuring accuracy of billing and shipping information
  • Process conference bookings received via email
  • Offers and maintains helpful and professional approach when dealing with client enquiries and requests
  • Provide exemplary customer service and administration at all times.

Service delivery

  • Provide information in a timely manner to training delivery with regards to the operational requirements of on-site programmes
  • Ensures accuracy of information from customers to ensure billing can be done in an efficient and timely manner

Planning

  • Make pre-course calls to individuals booked onto open programmes to ensure attendance and that they have all the information they need

Team work

  • Provides support to the sales team and maintains consistent communication on programme related administration

Communication

  • Update Finance department with ‘open-programme’ payments as and when needed

Commercial awareness

  • Has a good, practical understanding of purchase order systems as used by customers

Key Contacts (External and Internal)

The Sales Administrator will report directly to the Sales Manager, and will maintain direct interaction with all other staff in the UK offices in order to ensure the successful management of existing customer requirements. The Sales Administrator will also have regular contact via telephone, letter and email with existing customers.

Essential role related knowledge, skills, qualifications and experience at selection

Requires good standard of education, and practical experience working in a customer focussed environment with a strong customer service and administrative emphasis. Good working knowledge of standard office equipment, including Microsoft Office, is essential. Experience with a Customer Relationship Management (“CRM”) database is preferable. The job holder must possess excellent administrative and customer service skills and the ability to interact with all levels of the organisation. The job holder must have excellent written and verbal skills and the ability to handle multiple priorities. Strict attention to detail is imperative.

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