Sales Account Coordinator - Industry Leader - £150M Structural Timber & Engineered Wood Products (Think Grand Designs)
£22,000 - £25,000 + Excellent Company Benefits Package + Trip to Sweden Group Head Office
This is NOT a cold calling role. This is about building relationships and increasing sales with existing customers.
Are you passionate about delivering sales and great customer service with an outgoing, fun, friendly and professional personality? We are seeking a dedicated person with excellent interpersonal skills and an entrepreneurial approach to give our customers the best possible experience.
We are the UK and Ireland's leading distributor of planed strength graded softwood and engineered wood products with over 40 staff and a turnover of nearly £150m. We are part of Södra Group, the largest forest-owner association in Sweden.
We have won many awards for our products and services and pride ourselves on our professional and personal approach. Our operations are based on responsible forestry and on industries where we convert the raw material into sawn timber, paper and dissolving pulp, and green energy.
Working for us:
We offer an excellent benefits and remuneration package including 25 days annual leave, a generous pension scheme, bonus opportunities and health and dental cover.
The Sales Account Coordinator Role:
Reporting to the Internal Sales Manager the Sales Account Coordinator will work in a team of Internal Sales Executives and External Sales Managers to deliver sales budgets for all softwood products.
+ Making regular contact with customers and analysing the sales data on a daily basis to be up to speed with sales for each customer.
+ Processing sales orders onto our system and other data entry tasks
+ Contacting customers who are behind trend to try to gain more orders.
+ Dealing with any customer complaints in a timely and acceptable fashion.
+ Understanding the ISO Quality system
+ Reporting back to the Internal Sales Manager of any queries or information that is necessary and to seek any help or guidance.
+ General tasks as needed across the department and business
About Your Skills & Experience:
+ Proven sales skills over the phone
+ Previous customer service experience, ideally in a sales environment
+ Excellent administration and processing skills
+ Good experience of Microsoft Office
+ Passionate about sales and customer service
+ Microsoft Office (Outlook / Excel / Word) to a good intermediate level.
+ Excellent attention to detail
+ Strong team player
+ Good level of mathematical understanding.
+ Good organisational skills
+ Good sense of humour
+ Love to build customer relationships on the phone
+ Excellent time management skills
+ A positive “can do” attitude even under pressure
+ £22-25,000 pa depending upon experience
+ Hours of work: 40 per week, 8am – 5pm with 1 hour for lunch
+ Holidays: 25 days per year plus 8 statutory holidays
+ Performance bonus: Annual payments dependent upon company and individual performance
+ Contributory pension scheme:
+ Generous company contribution
+ Other generous benefits such as health and dental cover
You may have worked in the following capacities:
Logistics Administrator, Logistics Coordinator, Logistics Planner, Scheduler, Supply Chain Administrator, Sales Executive, Internal Sales, Sales Account Exec, Customer Service, Sales Administrator, Sales Coordinator, Construction Trade Sales, Timber Sales, Graduate Account Manager, Junior Account Manager, Account Manager.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.