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3 months ago
Blue Octopus
Salary: £23,627 - £26,849 per annum + up to 10% bonus
Location: South East London
Job type: Permanent
Contact: Blue Octopus Team
Category: Customer Service Jobs

Our Client is on a mission!  They champion co-op and community-led housing where people design, develop, build or manage their homes themselves. They aim to make this a mainstream option for both rent and home ownership. To that end, they are investing in people and partnerships that can help them make this market fly.

They currently support about 40 co-ops that house more than 2,200 households by providing or overseeing a variety of housing management services and back office administration functions under instruction from our clients.  They are also a social landlord, providing housing management to their own residents living in nearly 1,000 properties.  

They are looking for a talented individual who is proactive and thrives in a busy environment. You will take ownership of your work and have pride in how you deliver their service. In this fast-paced role, you will need to demonstrate exceptional problem-solving abilities and unsurpassed follow-through. You will join their small but busy repairs team as someone who is customer-focussed and determined to get things right for their customers and clients.

Their company values are to be fair, reliable and act with integrity. These values drive everything they do, and they expect the same from you – meaning you will need to consistently meet expectations. You will be responsible for efficiently organising repairs work, ensuring jobs are completed on time and their customers are satisfied.

On a daily basis, you will effectively plan, order and close repairs ensuring the contractors and residents are kept updated and jobs progress consistently. You will also handle incoming calls, monitor works orders, seek further information for jobs when required, enter work orders in the repairs system, and generally ensure the service achieves targets and stays within budget. This is a busy environment with non-stop distractions where you will be expected to effectively balance competing priorities with calm competence.

You will also be responsible for managing their gas safety programme. This involves notifying residents of their annual landlord’s gas safety checks (LGSR) and working with contractors to ensure they are completed. Our client prides themselves on not letting an LGSR expire. This requires extreme attention to detail, thorough checking and accurate and reliable reporting daily to the Senior Management Team. 

They’re looking for a dedicated team player with excellent communication skills and an abundance of enthusiasm and ambition to brilliantly manage all aspects of their repairs service and their gas safety programme. You may not have specific experience in housing or repairs, but your proven track record of providing excellent customer service and using your problem-solving skills to deliver objectives will set you up for success in this role. If you are a hard-worker who is committed to customers, are a proficient writer and computer user and can’t help but leave things better than you found them, they really want to hear from you. They will teach the successful candidate how to do the specific and technical aspects of the job.

Please refer to the Job Description when completing your application form.

Proposed Interview Dates: 21st and 22nd March

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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