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2 months ago
Orange Recruitment
Salary: £16,000 - £17,000
Location: Cwmbran
Job type: Permanent
Contact: Orange Recruitment
Category: Admin Jobs
Quality Assurance Officer
Department: Compliance
Starting Salary: £16,000 - £17,000
Job Type: Full Time 35 Hours (in-house)
Hours: Monday to Friday between the hours of 9:00am : 5:00pm
Reports to: Quality Assurance Team Manager

Main Purpose of the Role:
As a Quality Assurance Officer you will be responsible for all the quality monitoring and reporting in the business. You will be accountable for your own daily workload, and provide detailed quality and compliance documents whilst in line with business requirements.

The candidate should be focused, meticulous with details and able to plan and organise their day. If you are able to trust your own judgement and decision-making skills, and are looking for a new challenge then we want to hear from you!

Duties and Responsibilities:

• Impartially assess and audit calls based on specified markers
• Ensure call handlers adhere to company values and expectations
• Understand our regulatory framework and monitor calls accordingly
• Required to concentrate for long periods whilst marking calls

Essential:

• Ability to plan and organise your daily workload
• Excellent communication skills, both oral and written
• Reliability and flexibility shown within the role
• Ability to use own initiative
• Computer literate
• Attention to detail
• Judgement and decision-making
• Customer service orientation
• Data collection, management and analysis

Desirable:

• Industry knowledge
• Experience of working in quality department preferable (not essential)

To apply for this Quality Assurance Officer role, please submit your current CV and contact details online.

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