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2 months ago
Additional Resources Ltd
Salary: £25000 - £55000 Per Annum
Location: Colchester
Job type: Permanent
Contact: Muriel
Category: Finance Office Jobs
Protection Adviser - Colchester

Salary: £25,000 to £55,000

Working Hours: (Permanent, Full Time Role.) Mon-Fri working two early shifts 9am-6pm and three late shifts 11am-8pm weekly.

The Company

As part of their 2019 expansion plans, our Client is now looking to appoint additional Protection Advisers, who will have the opportunity to earn an industry leading salary package, and an unrivaled opportunity for career development and promotion.

Customer Service & Sales experience in a financial services setting is essential.

Protection Adviser responsibilities:

You will be part of the Protection Services team who are responsible for proactively managing customers' protection applications and needs, which will involve keeping in regular contact with our clients, and appointed insurance companies delivering high levels of customer service at all times.

Main Purpose of Job:
• Retain existing protection policy arrangements taken out by our customers
• Minimise lost commission as a result of customers deciding to cancel protection application arrangements
• Identify and generate additional mortgage protection sales
• Arrange suitable protection policies according to individual customer need
• Contact customers identified by the Protection Services Case Owners as wishing to cancel part or all of their protection arrangements
• Contact customers who have had non-standard acceptance terms issued
• Proactively contact our customers who have not made any mortgage protection arrangements to identify and fulfill protection needs
• To provide the highest level of service and Protection advise to customers
• To adhere to and comply with all internal processes and procedures at all times
• To provide Protection within scope and in accordance with company guidelines
• Meet the agreed sales targets, quality standards and key performance indicators
• To ensure that all documentation used is current and relevant
• To maintain Competency in accordance with the Company Training & Competency Scheme
• Strictly adhere and comply with all regulatory guidelines and obligations

Requirements:
• Previous Sales/Customer Service experience in a financial services setting.
• Detail conscious with experience of working in an office based environment.
• Motivated to meet and exceed personal targets and customer service standards.
• Excellent inter-personal skills, with outstanding telephone manner and strong listening skills.
• Highly competent Microsoft Office user, including Excel, Word and Outlook.
• Clearly able to explain verbally and in written form the key features of our policies in benefit terms to ensure our customers understand and appreciate their value to them.
• Actively seeks opportunities to develop relevant knowledge and applies this actively in the role.
• Pays close attention to detail in all work activities to ensure mistakes are avoided and all standards are met.
• Protection sales experience preferred.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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