As a market leading business, within the entertainment and leisure sector, we have had international success. Our powerful and innovative solutions deliver breakthrough revenue generating technology for our clients around the world.
An opportunity has arisen for a Technical Product Support Engineer to join the customer services team. They are looking for a Technical Support Engineer to act as an interface between their customer services team and their internal IT team at second level support.
The key purpose of the role will be taking queries from clients over phone and email, and work with the operations, customer services and technical team to resolve these queries. As the dedicated Technical Product Support Engineer in the team, you will be responsible for handling many of the technical queries. You will provide daily direction and communication so that our client needs are met in a timely, efficient and knowledgeable manner and must be able to travel 10% of time and have the flexibility to travel at short notice, if necessary
That is why we are looking for someone with the following skills and experience of:
Supporting a web-based application / software product
· Java code to developer level and knowledge of Unix, Linux and Apache
· Supporting external customers over phone and email
· Exceptional customer services skills
· Excellent communication skills - both written and verbal
This is a great opportunity to work in a growing business where there are lots of opportunities for career progression. The role is varied, busy and challenging and can lead into a future career development.
If you're interested in hearing more then please don't hesitate to send across your latest CV for consideration quoting reference 8940/15
UK work eligibility is required.
In return we can offer an exciting place to work. A training programme to develop you and an opportunity for long term career progression.
Interested? Please apply quoting reference 8940/14s
Not right for you? We’d still like to speak with you about other sales, marketing or category management opportunities, so please do send an up to date copy of your CV and we will call you.
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