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3 months ago
Flux Talent
Salary: From £16,000 dependent on experience
Location: Cheshire, Manchester, Altrincham
Job type: Permanent
Contact: Katie
Category: Admin Jobs, Customer Service Jobs, Office Assistant Jobs, Sales Administrator Jobs

Job Title - Administrative Assistant
Salary - from £16,000 dependent on experience (reviewed annually)
Reports To - Customer Service Manager
Location - 
Wythenshawe


Job Description

The purpose of the role is to provide planning & administrative support for Account Management and Customer Service functions of the business. The role will be a 50/50 split between the landscaping & cleaning businesses. The role will be 100% office based and will also include some general admin work. This role has the capability for growth as the business grows and we are looking for someone with the drive and commitment to grow this role.

Duties & Responsibilities

General Duties:
-Answering Phones
-Responding to incoming emails from clients
-Replenishing Employee Forms
- Organisation of computer & hard files
-Scanning & Filing
-Co-ordinating reactive maintenance visits

Main Duties:

-Working alongside managers to plan daily jobs
-Working Pro-actively to address complaints before they occur
-Creating weekly or monthly client reports
-Processing data from jobs undertaken
- Management of schedules & tracking of company vehicles
- Compiling employee feedback for managers
Key Attributes
The ideal candidate will demonstrate the following:
-Good written and verbal communication & numeracy skills
-Excellent Organisation skills and attention to detail
-Ability to work independently and show initiative to make decisions when necessary
-Good people skills as will be liaising with clients, employees and managers across the business
-Good understanding of importance of customer service
-Be able to work proactively

Experience

Experience in a past administrative or planning role
Experience using Microsoft Office Suite
Experience using CRM system
Experience in Customer Service or Customer Contact role is desirable but not essential
Experience in Cleaning or Landscape industry desirable but not essential

Education

5 GCSES – including English and Maths at least A-C Grade or equivalent is essential

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